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Collector - Trying to sync changes on offline map but get an error that username or password is invalid.

Question asked by melissad34 on Jul 6, 2018
Latest reply on Jul 9, 2018 by melissad34

I have a map that is downloaded offline on an iPad. I have been using it for a few weeks now and a few times have downloaded the map, made changes on the iPad, synced to Online, made changes on computer, upload to Online, download to iPad... over and over again with no issue.

Today I am trying to sync changes from an offline map to ArcGIS Online. My iPad is connected to wifi that is working, but I keep getting an error message that says "username or password invalid". I logged in on my computer with the same information I'm putting in to make sure that I'm not doing anything wrong and that my account is functioning.

If it makes any difference (it hasn't in the past), I have an organization (university) ArcGIS Online account.

Thanks for your help.