AnsweredAssumed Answered

Unable to print from map viewer in Portal

Question asked by Hydronaut on May 15, 2018
Latest reply on Jan 29, 2020 by heathmanderson

I am attempting to configure my Printing Utility Service.


In My Organization > Edit Settings > Utility Services, I have successfully added the URL of my print service. When I click refresh, a list of default print templates is shown.


When I go into Map within the Portal, and click Print, I can see all the print templates. However when I select one, I get the following error:


"An error occurred while creating the printed map."



Where am I going wrong? Why am I unable to print from the default templates? I'm not concerned with setting up custom templates at this stage...


I changed the print service back to default by removing the Utility Service URL. Then when I attempt to print from the Map Viewer, I am presented with this: