AnsweredAssumed Answered

Error handling service request: Could not initialize service 'Utilities/PrintingTools.GPServer'

Question asked by huhao.esri on Apr 29, 2018
Latest reply on Jun 20, 2018 by taweis

All the Geoprocess Service on my ArcGIS Server are not running properly. For example, when I click the PrintingTools under Utilities, I got the following error,


Error: Error handling service request : Could not initialize service 'Utilities/PrintingTools.GPServer'.
Code: 500


Then, I went to ArcGIS Server Manager and tried to restart the PrintingTools (Geoprocessing Service), I got the following error,


Service failed to start
Service containing process crashed for 'Utilities/PrintingTools.GPServer'.Please see if an error report was generated in 'C:\arcgisserver\logs\RMMS-SERVER13.AD.UILLINOIS.EDU\errorreports'. To send an error report to Esri, compose an e-mail to and attach the error report file.

I further opened the error report and here is the summary,


Did anyone see the similar issue before? Please help!