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Collector fails to open on Windows 10 without connectivity

Question asked by kmccartn_gmec on Mar 9, 2018
Latest reply on Mar 9, 2018 by kmccartn_gmec

Here's the sequence of events and the resulting error I'm seeing. This is with Arc Collector (March 1 download) and Windows 10 (on a tablet).

 

  1. Run Collector while on our network, log into Online; everything works
  2. Exit Collector
  3. Disconnect the network & disable wifi on the tablet
  4. Attempt to open Collector
  5. The Collector app starts to load, i.e. the app screen is shown briefly, and then it just crashes

 

How do I resolve this? Thanks.

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