AnsweredAssumed Answered

Problem starting PublishingTools Service

Question asked by saghouri on Jan 11, 2018
Latest reply on Mar 27, 2018 by randall_williams-esristaff

Like • Show 0 Likes0
Comment • 32

I am using ArcGIS server 10.2.2. The following message appeared when starting PublishingTools service and it is persistent. Is there a fix for this. Please help. Thanks

Service failed to start

System.PublishingTools.GPServer:
XXXXXXXXXXXXXXXXXX
Service containing process crashed for 'System/PublishingTools.GPServer'.Please see if an error report was generated in 'C:\arcgisserver\logs\SWPRUPFS.MMAA.GOV.QA\errorreports'. To send an error report to Esri, compose an e-mail to ArcGISErrorReport@esri.com and attach the error report file.

randall_williams-esristaff

Jan 24, 2018 6:00 AM

Correct Answer

Esri has released patches for ArcGIS 10.5.1, 10.4.1, and 10.3.1.

https://support.esri.com/en/download/7576

See the reply in context

8 people also had this question

Outcomes

32 Replies

jayanta.poddar Jan 11, 2018 1:35 AM
Mark Correct
Correct Answer
Please provide full control the ArcGIS Server account and the Current User account have for ArcGIS Directory and ConfigStore. Then restart ArcGIS Server service (Run > services.msc)
2 people found this helpful
Like • Show 0 Likes0
Actions
- saghouri @ jayanta.poddar on Jan 11, 2018 1:52 AM
  Mark Correct
  Correct Answer
  Thanks a lot dear Jayanta. What are these accounts and the directories on the default installation of ArcGIS server? Just to speed up fix. Thanks in advance.
  Like • Show 0 Likes0
  Actions
  - saghouri @ saghouri on Jan 11, 2018 2:04 AM
    Mark Correct
    Correct Answer
    Did but problem remains.
    Like • Show 0 Likes0
    Actions
jayanta.poddar Jan 11, 2018 2:18 AM
Mark Correct
Correct Answer
Could you follow these steps
1)stop arcgis server services.
2)delete the lock files(*.glock and *.rlock ) in arcgisserver\config-store.
3) restart arcgis server service.
4)stop the pending stopping service and then start it.
Like • Show 0 Likes0
Actions
- saghouri @ jayanta.poddar on Jan 11, 2018 2:29 AM
  Mark Correct
  Correct Answer
  There's a locks directory in it. I deleted all its content and started the Arcgis server service. Still problem remains. There is no rlock file found. Thanks for your help Jayanta.
  Like • Show 0 Likes0
  Actions
  - jayanta.poddar @ saghouri on Jan 11, 2018 2:38 AM
    Mark Correct
    Correct Answer
    Then try sending the error report file to ArcGISErrorReport@esri.com
    They should get in touch with you soon.
    And while you wait, you could reboot the ArcGIS Server machine, if possible.
    Like • Show 0 Likes0
    Actions
    - saghouri @ jayanta.poddar on Jan 11, 2018 2:39 AM
      Mark Correct
      Correct Answer
      I did that as well a couple of days ago. No response yet. Thanks for your time.
      Like • Show 1 Like1
      Actions
    - saghouri @ jayanta.poddar on Jan 11, 2018 2:49 AM
      Mark Correct
      Correct Answer
      Dear Jayanta if I do a fresh installation of ArcGIS server do I need to recreate all services? We have flex and javascript apps that consume the services. Thanks in advance. Also will it solve the issue?
      Like • Show 0 Likes0
      Actions
      - jayanta.poddar @ saghouri on Jan 11, 2018 3:05 AM
        Mark Correct
        Correct Answer
        I will advice you to consult with Esri Tech Support before reinstalling ArcGIS Server.
        https://support.esri.com/en/contact-tech-support
        Like • Show 0 Likes0
        Actions
        saghouri @ jayanta.poddar on Jan 11, 2018 3:08 AM
        Mark Correct
        Correct Answer
        I did that also and waiting for their reply. just checking if I can get a quick fix. Thank you friend.
        Like • Show 0 Likes0
        Actions
cconnollyesriuk-esridist Jan 11, 2018 3:57 AM
Mark Correct
Correct Answer
Could this be part of the problem? Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

Carmel
9 people found this helpful
Like • Show 2 Likes2
Actions
cenobite Jan 11, 2018 7:23 AM
Mark Correct
Correct Answer
I have just started getting this, too, on both my test and production servers. And I have been applying all Microsoft patches immediately due to the Meltdown and Spectre vulnerabilities. I'm starting to think they're connected as well. The "System/PublishingTools.GPServer" won't start, and nothing new will publish.
Like • Show 0 Likes0
Actions
randall_williams-esristaff Jan 11, 2018 7:32 AM
Mark Correct
Correct Answer
If you're working with Windows Server 2008r2 or Windows 7, then this issue is likely related conflicts with patches that Microsoft has released regarding the Meltdown and Spectre bugs. As Carmel Connolly mentioned above, we've been discussing this issue in this blog:

https://blogs.esri.com/esri/arcgis/2018/01/08/meltdown-and-spectre-processor-vulnerabilities

Esri support services is tracking this as [#BUG-000110662 Geoprocessing service instances crash after installing windows patches on Microsoft Windows Server 2008 R2 or Windows 7. ]

We are diligently testing and investigating this issue.
9 people found this helpful
Like • Show 4 Likes4
Actions
- saghouri @ randall_williams-esristaff on Jan 17, 2018 2:26 AM
  Mark Correct
  Correct Answer
  How far your investigation has come? Can you please update on what could possibly be done to get over this issue. Due to this we are having issues with our web printing geo-processing service as well. Please. Thanks.
  Like • Show 0 Likes0
  Actions
  - randall_williams-esristaff @ saghouri on Jan 17, 2018 6:15 AM
    Mark Correct
    Correct Answer
    We have identified the issue and are methodically testing patches.
    4 people found this helpful
    Like • Show 1 Like1
    Actions
    - saghouri @ randall_williams-esristaff on Jan 17, 2018 8:27 PM
      Mark Correct
      Correct Answer
      I am checking this daily for update on this. I need a fix for this asap. Thanks
      Like • Show 0 Likes0
      Actions
    - cenobite @ randall_williams-esristaff on Jan 18, 2018 7:01 AM
      Mark Correct
      Correct Answer
      It sounds like Mr. Ghouri would be willing to beta test your patch(es).
      Like • Show 1 Like1
      Actions
  - saghouri @ saghouri on Jan 23, 2018 8:49 PM
    Mark Correct
    Correct Answer
    We could resolve this issue by reversing the changes made to the OS as mentioned on this blog:
    https://blogs.esri.com/esri/arcgis/2018/01/08/meltdown-and-spectre-processor-vulnerabilities
    
    This is temporary. We don't know if these patches are important updates to the system which mandate their installation again. In that case a permanent solution will be needed. Thanks
    Like • Show 0 Likes0
    Actions
    - randall_williams-esristaff @ saghouri on Jan 24, 2018 6:00 AM
      Unmark Correct
      Correct Answer
      Esri has released patches for ArcGIS 10.5.1, 10.4.1, and 10.3.1.
      
      https://support.esri.com/en/download/7576
      5 people found this helpful
      Like • Show 1 Like1
      Actions
      - saghouri @ randall_williams-esristaff on Mar 3, 2018 11:03 PM
        Mark Correct
        Correct Answer
        Thanks
        Like • Show 0 Likes0
        Actions
      - HillaryBjorstrom @ randall_williams-esristaff on Mar 27, 2018 12:12 PM
        Mark Correct
        Correct Answer
        Do you have a patch for 10.2
        Like • Show 0 Likes0
        Actions
        randall_williams-esristaff @ HillaryBjorstrom on Mar 27, 2018 12:20 PM
        Mark Correct
        Correct Answer
        Please upgrade to 10.2.1 or 10.2.2 (or upgrade to a higher supported version of ArcGIS Enterprise), and apply the applicable existing patches for those versions. There are more important security fixes to be gained in an upgrade to a newer version (at least 10.2.1 or 10.2.2) than the issue resolved in this patch. There are other security patches that may be applied at 10.2.2.
        Like • Show 0 Likes0
        Actions
cenobite Jan 11, 2018 7:50 AM
Mark Correct
Correct Answer
Yes, that was it for me. On my test server, which is Windows Server 2008r2, I uninstalled patch kb4056894 and was able to start the publishing service again and publish a test service. Thanks for your help, folks. I'll rollback from production server and wait for a fix from Esri on ArcGIS Server 10.4.1.
Like • Show 1 Like1
Actions
- saghouri @ cenobite on Jan 13, 2018 9:34 PM
  Mark Correct
  Correct Answer
  I got this patch kb4056894 uninstalled but no luck. I am using ArcGIS Server 10.2.2 on Windows Server 2008r2. Are there any additional things to do? Thanks in advance.
  Like • Show 0 Likes0
  Actions
  - cenobite @ saghouri on Jan 16, 2018 7:55 AM
    Mark Correct
    Correct Answer
    Maybe. I had to reboot of course, but it also seemed that I had to stop and restart the publishing service even though I had removed the patch and rebooted the entire machine, which restarts everything. I had to specifically restart the publishing service again after it all came back up before it would publish again, on my production server.
    Like • Show 0 Likes0
    Actions
saghouri Jan 13, 2018 9:10 PM
Mark Correct
Correct Answer
Thank you all for your help.
Like • Show 0 Likes0
Actions
ciava.at Jan 23, 2018 2:08 AM
Mark Correct
Correct Answer
see https://support.esri.com/en/download/7576
Like • Show 0 Likes0
Actions
dsotrean Jan 23, 2018 6:13 AM
Mark Correct
Correct Answer
Does anyone knows if this issue can happen on Linux ?
I have the same issue, but my server resides on Linux:
     Server Version: 10.4.1.5686
     Operating System: amd64 Linux 3.8.13-118.13.3.el6uek.x86_64
      Available processor cores: 4

Thanks!
Like • Show 0 Likes0
Actions
- randall_williams-esristaff @ dsotrean on Jan 23, 2018 6:26 AM
  Mark Correct
  Correct Answer
  I was unable to reproduce issues like these on my RHEL box. I'm running ArcGIS Enterprise 10.5.1 with kernel version 3.10.0-693.2.1.el7.x86_64.
  1 person found this helpful
  Like • Show 0 Likes0
  Actions
randall_williams-esristaff Jan 24, 2018 6:00 AM
Mark Correct
Correct Answer
All, Esri has released patches for 10.3.1, 10.4.1, and 10.5.1 here:

https://support.esri.com/en/download/7576

Patches for other versions are forthcoming.
5 people found this helpful
Like • Show 0 Likes0
Actions
- cenobite @ randall_williams-esristaff on Jan 25, 2018 10:51 AM
  Mark Correct
  Correct Answer
  Thanks, Randall. Got the MS update and the Esri patch installed on our production servers last night, everything is working again. Thanks, Esri!
  1 person found this helpful
  Like • Show 0 Likes0
  Actions
Bodstrup Jan 27, 2018 3:59 AM
Mark Correct
Correct Answer
I found the patch for Server 10.6 at the link above and installed it.

After publishing a service, I get an error message saying something like 'Copying files OK, but publishing failed'.

Good news is that the layer DID get published and Works as assigned. ArcMap 10.6 must be mis-reading the return code from the publish operation ?
Like • Show 0 Likes0
Actions

Incoming Links

Re: Arc Server 10.1

GeoNet

The Esri Community

Problem starting PublishingTools Service

Outcomes

Related Content

Recommended Content

Incoming Links