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Problem starting PublishingTools Service

Question asked by saghouri on Jan 11, 2018
Latest reply on May 31, 2018 by randall_williams-esristaff

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I am using ArcGIS server 10.2.2. The following message appeared when starting PublishingTools service and it is persistent. Is there a fix for this. Please help. Thanks

Service failed to start

System.PublishingTools.GPServer:
XXXXXXXXXXXXXXXXXX
Service containing process crashed for 'System/PublishingTools.GPServer'.Please see if an error report was generated in 'C:\arcgisserver\logs\SWPRUPFS.MMAA.GOV.QA\errorreports'. To send an error report to Esri, compose an e-mail to ArcGISErrorReport@esri.com and attach the error report file.

randall_williams-esristaff

Jan 24, 2018 6:00 AM

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Esri has released patches for ArcGIS 10.5.1, 10.4.1, and 10.3.1.

https://support.esri.com/en/download/7576

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jayanta.poddar Jan 11, 2018 1:35 AM
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Please provide full control the ArcGIS Server account and the Current User account have for ArcGIS Directory and ConfigStore. Then restart ArcGIS Server service (Run > services.msc)
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- saghouri @ jayanta.poddar on Jan 11, 2018 1:52 AM
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  Thanks a lot dear Jayanta. What are these accounts and the directories on the default installation of ArcGIS server? Just to speed up fix. Thanks in advance.
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  - saghouri @ saghouri on Jan 11, 2018 2:04 AM
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    Did but problem remains.
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jayanta.poddar Jan 11, 2018 2:18 AM
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Could you follow these steps
1)stop arcgis server services.
2)delete the lock files(*.glock and *.rlock ) in arcgisserver\config-store.
3) restart arcgis server service.
4)stop the pending stopping service and then start it.
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- saghouri @ jayanta.poddar on Jan 11, 2018 2:29 AM
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  There's a locks directory in it. I deleted all its content and started the Arcgis server service. Still problem remains. There is no rlock file found. Thanks for your help Jayanta.
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  - jayanta.poddar @ saghouri on Jan 11, 2018 2:38 AM
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    Then try sending the error report file to ArcGISErrorReport@esri.com
    They should get in touch with you soon.
    And while you wait, you could reboot the ArcGIS Server machine, if possible.
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    - saghouri @ jayanta.poddar on Jan 11, 2018 2:39 AM
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      I did that as well a couple of days ago. No response yet. Thanks for your time.
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    - saghouri @ jayanta.poddar on Jan 11, 2018 2:49 AM
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      Dear Jayanta if I do a fresh installation of ArcGIS server do I need to recreate all services? We have flex and javascript apps that consume the services. Thanks in advance. Also will it solve the issue?
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      - jayanta.poddar @ saghouri on Jan 11, 2018 3:05 AM
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        I will advice you to consult with Esri Tech Support before reinstalling ArcGIS Server.
        https://support.esri.com/en/contact-tech-support
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        saghouri @ jayanta.poddar on Jan 11, 2018 3:08 AM
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        I did that also and waiting for their reply. just checking if I can get a quick fix. Thank you friend.
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cconnollyesriuk-esridist Jan 11, 2018 3:57 AM
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Could this be part of the problem? Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

Carmel
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cenobite Jan 11, 2018 7:23 AM
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I have just started getting this, too, on both my test and production servers. And I have been applying all Microsoft patches immediately due to the Meltdown and Spectre vulnerabilities. I'm starting to think they're connected as well. The "System/PublishingTools.GPServer" won't start, and nothing new will publish.
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randall_williams-esristaff Jan 11, 2018 7:32 AM
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If you're working with Windows Server 2008r2 or Windows 7, then this issue is likely related conflicts with patches that Microsoft has released regarding the Meltdown and Spectre bugs. As Carmel Connolly mentioned above, we've been discussing this issue in this blog:

https://blogs.esri.com/esri/arcgis/2018/01/08/meltdown-and-spectre-processor-vulnerabilities

Esri support services is tracking this as [#BUG-000110662 Geoprocessing service instances crash after installing windows patches on Microsoft Windows Server 2008 R2 or Windows 7. ]

We are diligently testing and investigating this issue.
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- saghouri @ randall_williams-esristaff on Jan 17, 2018 2:26 AM
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  How far your investigation has come? Can you please update on what could possibly be done to get over this issue. Due to this we are having issues with our web printing geo-processing service as well. Please. Thanks.
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  - randall_williams-esristaff @ saghouri on Jan 17, 2018 6:15 AM
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    We have identified the issue and are methodically testing patches.
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    - saghouri @ randall_williams-esristaff on Jan 17, 2018 8:27 PM
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      I am checking this daily for update on this. I need a fix for this asap. Thanks
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    - cenobite @ randall_williams-esristaff on Jan 18, 2018 7:01 AM
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      It sounds like Mr. Ghouri would be willing to beta test your patch(es).
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  - saghouri @ saghouri on Jan 23, 2018 8:49 PM
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    We could resolve this issue by reversing the changes made to the OS as mentioned on this blog:
    https://blogs.esri.com/esri/arcgis/2018/01/08/meltdown-and-spectre-processor-vulnerabilities
    
    This is temporary. We don't know if these patches are important updates to the system which mandate their installation again. In that case a permanent solution will be needed. Thanks
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    - randall_williams-esristaff @ saghouri on Jan 24, 2018 6:00 AM
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      Esri has released patches for ArcGIS 10.5.1, 10.4.1, and 10.3.1.
      
      https://support.esri.com/en/download/7576
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      - saghouri @ randall_williams-esristaff on Mar 3, 2018 11:03 PM
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        Thanks
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      - HillaryBjorstrom @ randall_williams-esristaff on Mar 27, 2018 12:12 PM
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        Do you have a patch for 10.2
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        randall_williams-esristaff @ HillaryBjorstrom on Mar 27, 2018 12:20 PM
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        Please upgrade to 10.2.1 or 10.2.2 (or upgrade to a higher supported version of ArcGIS Enterprise), and apply the applicable existing patches for those versions. There are more important security fixes to be gained in an upgrade to a newer version (at least 10.2.1 or 10.2.2) than the issue resolved in this patch. There are other security patches that may be applied at 10.2.2.
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      - psjanice99 @ randall_williams-esristaff on May 31, 2018 8:44 AM
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        Do you have patch for 10.1? I'm having issue with GP services (Publishing Tools, Serach_Indexer & Search) that I can't restart them. I'm getting "Service's containing process has crashed" error message.
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        jayanta.poddar @ psjanice99 on May 31, 2018 8:50 AM
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        A related issue Error: Services containing process crashed. ServiceName.GPServer instance has crashed
        And Link to ArcGIS Server patches Esri Support 10.1
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        randall_williams-esristaff @ psjanice99 on May 31, 2018 8:50 AM
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        As noted by below, 10.1 is long since retired. 10.2.x will be retired in December, and 10.3.x will also be in mature support at that time. Users at versions 10.3.x and below are strongly recommended to upgrade and apply the appropriate patch.
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        psjanice99 @ randall_williams-esristaff on May 31, 2018 9:36 AM
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        Is there any ways that I could resolve the issue for 10.1? I still need to have 10.1 version working currently until I'm ready to switch the new production.
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        randall_williams-esristaff @ psjanice99 on May 31, 2018 9:40 AM
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        This issue affects Windows 2008, Windows 2008 R2, and Windows 7. It does not affect other operating systems. You can upgrade ArcGIS Server, upgrade the OS, or (not recommended) remove Microsoft Windows update KB4056894 or the combination of KB4056568 and KB4056897.
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cenobite Jan 11, 2018 7:50 AM
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Yes, that was it for me. On my test server, which is Windows Server 2008r2, I uninstalled patch kb4056894 and was able to start the publishing service again and publish a test service. Thanks for your help, folks. I'll rollback from production server and wait for a fix from Esri on ArcGIS Server 10.4.1.
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- saghouri @ cenobite on Jan 13, 2018 9:34 PM
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  I got this patch kb4056894 uninstalled but no luck. I am using ArcGIS Server 10.2.2 on Windows Server 2008r2. Are there any additional things to do? Thanks in advance.
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  - cenobite @ saghouri on Jan 16, 2018 7:55 AM
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    Maybe. I had to reboot of course, but it also seemed that I had to stop and restart the publishing service even though I had removed the patch and rebooted the entire machine, which restarts everything. I had to specifically restart the publishing service again after it all came back up before it would publish again, on my production server.
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saghouri Jan 13, 2018 9:10 PM
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Thank you all for your help.
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ciava.at Jan 23, 2018 2:08 AM
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see https://support.esri.com/en/download/7576
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dsotrean Jan 23, 2018 6:13 AM
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Does anyone knows if this issue can happen on Linux ?
I have the same issue, but my server resides on Linux:
     Server Version: 10.4.1.5686
     Operating System: amd64 Linux 3.8.13-118.13.3.el6uek.x86_64
      Available processor cores: 4

Thanks!
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- randall_williams-esristaff @ dsotrean on Jan 23, 2018 6:26 AM
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  I was unable to reproduce issues like these on my RHEL box. I'm running ArcGIS Enterprise 10.5.1 with kernel version 3.10.0-693.2.1.el7.x86_64.
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randall_williams-esristaff Jan 24, 2018 6:00 AM
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All, Esri has released patches for 10.3.1, 10.4.1, and 10.5.1 here:

https://support.esri.com/en/download/7576

Patches for other versions are forthcoming.
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- cenobite @ randall_williams-esristaff on Jan 25, 2018 10:51 AM
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  Thanks, Randall. Got the MS update and the Esri patch installed on our production servers last night, everything is working again. Thanks, Esri!
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- VojtaBlazek @ randall_williams-esristaff on May 10, 2018 11:53 PM
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  Will be this patch released for 10.1? I now is old, but....
  Thanks
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  - ciava.at @ VojtaBlazek on May 11, 2018 1:06 AM
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    10.1 is retired from january 2018 ...
    Product cycles
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Bodstrup Jan 27, 2018 3:59 AM
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I found the patch for Server 10.6 at the link above and installed it.

After publishing a service, I get an error message saying something like 'Copying files OK, but publishing failed'.

Good news is that the layer DID get published and Works as assigned. ArcMap 10.6 must be mis-reading the return code from the publish operation ?
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