problems in installing collector app on android

Discussion created by MedairSYR1 on Dec 13, 2017

We are not able to install collector app on Samsung A5 SM A500H  android 6.0.1; last version installed is 10.4.2

when looking for the app, a message is appearing : your device is not compatible with this version.

So please let me know if there is anyway to solve this problem since we are not able to get updates. If not, let us know if there is any special specifications to take into consideration when we are selecting new android handled.