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Error: The Layer, ######, cannot be added to the map

Question asked by eshreve_azdema on Sep 7, 2017
Latest reply on Sep 8, 2017 by eshreve_azdema

I recently upgraded our ArcGIS Server 10.1 to ArcGIS Enterprise 10.5.1 and have begun to publish map/feature services through ArcMap 10.5.1. I am able to successfully publish content to our ArcGIS Server from ArcMap and add content/data in ArcGIS Online.


I am beginning the process of migrating from ArcGIS Online to Portal and want to publish content from ArcGIS Pro to Portal for ArcGIS. While in ArcGIS Pro, I attempt to share my data as a web layer and run the geoprocessing task and I am prompted with success that the data has published as a map service. When I access my Portal I attempt to visualize the data by adding it to a new map and am promoted with this error message "Error: The Layer, #####, cannot be added to the map." Additionally, when I copy the service URL and try adding it into AGOL to a new map, I am promoted with the same error message. I want to know if there is anything simple that I am missing with publishing data or do I need to contact ESRI Tech Support.


Things to Note:

ArcGIS Pro -- 2.0

Portal for ArcGIS -- 10.5.1

Server for ArcGIS -- 10.5.1