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Survey123.arcgis.com not updating after delete/update of survey

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08-14-2017 12:19 PM
ChristopherBowles
Emerging Contributor

We recently had to update a survey to add a new question.  As a result, we needed to delete/wipe the database and start with a fresh copy.  I exported the existing survey (as a FGDB) and then moved it to a different folder, removed sharing, and renamed it (this survey has 150 records).  I then updated the survey using the Survey123 application.

In survey123.arcgis.com, I can see the new survey (with 13 records), but other users who I have collaborated/shared the survey with are still seeing the 150 records.  I have had the users delete their cache, sign in as incognito, etc., but they still do not see the new records of the updated survey.

Any thoughts/suggestions or is this an issue because I moved the feature service instead of letting the application delete it? 

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JamesTedrick
Esri Esteemed Contributor

Hi Christopher,

Did you share this survey for analysis via the Survey123 website?  If so, the people you shared this see not the feature service, but the _stakeholder view of the service; you may need to delete that and re-share.

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JamesTedrick
Esri Esteemed Contributor

Hi Christopher,

Did you share this survey for analysis via the Survey123 website?  If so, the people you shared this see not the feature service, but the _stakeholder view of the service; you may need to delete that and re-share.

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ChristopherBowles
Emerging Contributor

Thanks for the quick reply James.  That was indeed the issue and now I know what the _stakeholder view is.

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