Thanks for the reply -
1. License Manager on v10.4. We recently replaced the server that the ArcGIS License Manager was loaded on. When we loaded it on a new server, we loaded the latest version since it was supposedly compatible with ArcGIS Desktop v10.2.2. We have about 90 desktops here and they will be migrated to Desktop version 10.4 later this year.
2. Reserved List - I'm glad to hear we aren't the only ones have this problem. I don't think it's ever worked well. We have 10 concurrent Advanced licenses, 6 of which are supposed to be dedicated to 6 individuals (they will be purchasing more concurrent licenses shortly). But it's not assigning them correctly. When a reserved user logs on, it may connect to a reserved license or it may not connect to a non-reserved license. We see the second case most often, and this now uses up two licenses for the one user since it still has a reserved license unavailable to anyone else.
And sometimes it connects with the userid in lower case, sometimes in initial caps. We've tried making sure the opt file userids match the Active Directory, but it doesn't seem to make a difference.
My Network Analyst researched the reserved list in the 10.4 version and tried setting up a reserved group, then assigning users to it. But it still is not working correctly. Here's the new opt file that we put into place last night:
GROUPCASEINSENSITIVE ON
GROUP G1 BDavidson cmullan DRedden bedalton MPlyler CGoforth
RESERVE 6 ARC/INFO GROUP G1
I'll check with my ArcGIS Administrator, but I'd like to just enter a trouble call with ESRI to try and get this resolved. If I get anywhere I will most certainly share.
3. Tracker extension - I checked 2-3 users, but they don't have the Tracking extension turned on, and I don't think we own it. If it's not causing any problems, I'll leave it be as well.
Thanks