AnsweredAssumed Answered

Problem with setting up Integrated Windows Authentication (IWA) with Portal (Tested on 10.3.1

Question asked by r.aluvilayilesrikuwait-esridist Employee on Jan 29, 2017
Latest reply on Mar 24, 2019 by

I've been trying to setup IWA on a new Portal 10.4.1. I have successfully configured IWA in the past on 10.3.1 & 10.4.1 in the same network.


However, now when I try to configure the portal identity store, it fails with the following error:


java.lang.Exception: Could not connect to the user store. Please check the configuration and try again.


Code: 500


Portal Log:

Failed to update identity store. Cannot connect to user store using supplied configuration. Verify the user store configuration is correct and try again.
2017-01-29T16:29:27,947Portal AdminDEV-APPSERVER.ESRI.LOCALAdmin2050076776
Unable to connect to the identity store using SSL. ArcGIS Server will revert to using a non-SSL connection to the identity store and credentials will be sent in clear text. In order to use SSL, verify that your identity store has SSL enabled.
2017-01-29T16:29:27,946Portal AdminDEV-APPSERVER.ESRI.LOCAL2199996776


I am not sure if the issue is with the Portal or anything is changed from my network side. Another post (Failed to return user store. For input string: "8997:266::8997:266" ) suggested to look for Windows Tunnel Adapter 6TO4 , but I could not find this on my Portal Server.


Any ideas?