I have been having issues with using online services. Whenever I click "add basemap" or "add data from arcgis online" arcmap almost immediately crashes. The globe in the notifications tells me that I am connected to ArcGIS online and that I am signed in, however when I run a connection test it gives me the following results:
Proxy server test - passed
no proxy server
Download speed test - passed
Network latency test - undetermined
Network route test - failed
I have looked everywhere and have found no resolution. If anyone has any idea what could be causing these issues or has a link that would help me fix them that would be greatly appreciated.