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ArcGIS Connection Test network route test - failed reason unknown

Question asked by will.c.moran on Dec 28, 2016
Latest reply on Dec 28, 2016 by rastrauch

I have been having issues with using online services. Whenever I click "add basemap" or "add data from arcgis online" arcmap almost immediately crashes. The globe in the notifications tells me that I am connected to ArcGIS online and that I am signed in, however when I run a connection test it gives me the following results:

 

Proxy server test - passed

no proxy server

 

Download speed test - passed

 

Network latency test - undetermined

Reason unknown

 

Network route test - failed

Reason unknown

 

I have looked everywhere and have found no resolution. If anyone has any idea what could be causing these issues or has a link that would help me fix them that would be greatly appreciated.

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