ArcGIS Pro 1.3 crashes on startup (since installation - never started )

[RaresRotar]

Windows Event Viewer:

Application: ArcGISPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at ArcGIS.Desktop.Internal.Framework.IPortalManagerService.IsPortal(System.String)
at ArcGIS.Desktop.Internal.Core.SignOn+<>c__DisplayClass6d.<IsPortal>b__6c()
at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].InnerInvoke()
at System.Threading.Tasks.Task.Execute()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef)
at System.Threading.Tasks.Task.ExecuteEntry(Boolean)
at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean)
at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean)
at System.Threading.Tasks.Task.WrappedTryRunInline()
at System.Threading.Tasks.Task.InternalWait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)
at ArcGIS.Desktop.Internal.Core.LicenseManager+<>c__DisplayClass1.<GetLicensingPortalSource>b__0()
at System.Threading.Tasks.Task`1[[ArcGIS.Desktop.Internal.Core.LicenseManager+PortalSource, ArcGIS.Desktop.Core, Version=11.3.0.0, Culture=neutral, PublicKeyToken=null]].InnerInvoke()
at System.Threading.Tasks.Task.Execute()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef)
at System.Threading.Tasks.Task.ExecuteEntry(Boolean)
at System.Threading.ThreadPoolWorkQueue.Dispatch()

[CarlosMartinez2]

I'm running into the same issue.  1.3 was working fine, updated to 1.3.1, now the constant crash.  Removed Pro completely from my machine and reinstalled 1.3, still having this issue.  

[CarlosMartinez2]

Here's my Event Viewer info as well.  

Faulting application name: ArcGISPro.exe, version: 1.3.0.5861, time stamp: 0x576d8692
Faulting module name: SearchService.dll, version: 11.3.0.5861, time stamp: 0x576d8b9b
Exception code: 0x80000003
Fault offset: 0x0000000000016a10
Faulting process id: 0x2330
Faulting application start time: 0x01d20e8c2dcc6288
Faulting application path: C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe
Faulting module path: C:\Program Files\ArcGIS\Pro\bin\Extensions\ArcGISSearch\SearchService.dll
Report Id: 821e3acd-7a7f-11e6-b741-d48564b2f7cf

[CarlosMartinez2]

Deleting SearchService.dll allows Pro to run, but now causes a .NET error on closing.  

Application: ArcGISPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at ArcGIS.Desktop.Search.IndexingManager+<OnProjectClosing>d__32.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at ArcGIS.Desktop.Core.Project+<InternalCloseAsync>d__2a.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at ArcGIS.Desktop.Core.CoreModule+<PrepareForShutdownAsync>d__13.MoveNext()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at ArcGIS.Desktop.Framework.FrameworkApplication+<TryCloseApp>d__3f.MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

[BrandonArmstrong]

Rares Rotar‌ and Carlos Martinez‌

Please take a look at the following KB Article

Bug: ArcGIS Pro 1.3 crashes on startup if KB2533623 is not installed on Windows 7 SP1 

Install this Patch and let us know if you are still encountering issues after doing so.

Thank you,

Brandon

[CarlosMartinez2]

The problem with this solution is that it was functioning properly after updating to 1.3.  After thinking about it, I believe it was running on 1.3.1 for a few days before this started.  So unless the Patch issues started AFTER the release of 1.3.1, I don't think this will solve my specific problem.  

[RaresRotar]

BArmstrong-esristaff‌, thanks a lot. Your solution works.

Have a nice time!

Best greetings,

Rares

[LeonS]

Installing this patch fixed the issue on Server 2008 R2, as well.

Thanks,

Leon

[BrandonArmstrong]

As you are currently unable to start ArcGIS Pro 1.3.1 or 1.3, I would go ahead and try the possible solution to rule out whether it might address the crash.  Please let us know your results after you have installed the Patch.

Thank you,

Brandon

[CarlosMartinez2]

"This update is not applicable to your computer."  

Any other solutions?  Seems like the crashes are occurring when a new project is attempted to be created.