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Experiencing Timeouts when loading Assignments

Question asked by matthysj on Dec 15, 2016
Latest reply on Dec 21, 2016 by matthysj

We have a process that loads assignments from our enterprise work management solution into our Workforce project.  This process has been consistently running with out issues for the past month, until today.  We have been receiving the following timeout error when the process attempts inserts and updates to the Assignments service.  

I would estimate that 30% of our transactions are successful and the remaining 60% fail with the following error:  {"updateResults":[{"objectId":4813,"globalId":"d11b36a8-0b2b-452c-80b9-f5ee3c4e80fc","success":false,"error":{"code":1000,"description":"Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding."}}]}.


Can anyone in the community offer any methods to help troubleshoot this issue?  Or is it possible that the an ESRI server is experiencing issues today?  We have even tested by manually adding an assignment (to eliminate our load process as a cause) from the REST endpoint and had a 50% success rate and received the same error on the failures.