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Why map service asks for user/password?

Question asked by piterpaulppp on Dec 12, 2016
Latest reply on Dec 13, 2016 by piterpaulppp


We defined some map service as private in ArcGIS Server Manager.

We generated a token for one year.

We use "map_service_URL +token" and put to a browser.


It shows the info about the map service.


When we try to "View in ArcGIS Online map viewer " - it asks user/password

Why? What is wrong in the steps to use secure map service?