We have a set of services which acts as a base layers to all users, so, we created a cache tiles for these layers which will be shown to even at LOD 24. After the serivce was created and the tile creation showing status of 100% in the server manager portal. When I click on the service to see that layer from servermanager it opens as "<servicelayer>/MapServer?f=jsapi" and in that, the layer is loading in all the LODs.

But if the same layer was used at a webmap as a service, the layer's cache are not loading beyond the LOD level 19 (Which was the previous setting, set before we decided to change it to level 24). We are perplexed now. Couldn't understand why the same service behaving in two different manners. (Please see the images for better understanding.)

Any help will be appreciated.

Thanks in advance.

P.S: LODs = Level of Details