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AcrGIS for Server 10.4.1 Fails to Start

Question asked by pwild_mcio on Jul 14, 2016
Latest reply on Feb 17, 2017 by tstrelt@sfwmd.gov_sfwmd

We have a three virtual machine site with two clusters running on Windows 2012 R2. We have a domain arcgis account that runs the sites and all folders have correct permissions.

 

Since upgrading to 10.4.1 two of the gis servers fail to start giving the following errors:

 

<Msg time="2016-07-13T17:02:16,464" type="SEVERE" code="7701" source="Server" process="4244" thread="1" methodName="" machine="<server>" user="" elapsed="">Failed to start app server. Failed to start the server machine '<server>'. Could not start application server within stipulated time.</Msg>

 

<Msg time="2016-07-13T17:07:38,30" type="SEVERE" code="6550" source="Admin" process="1716" thread="14" methodName="" machine="<server>" user="" elapsed="">Failed to start the server machine '<server>'. Could not start application server within stipulated time.</Msg>

 

<Msg time="2016-07-13T17:22:05,765" type="WARNING" code="7712" source="Server" process="4244" thread="1" methodName="" machine="<server>" user="" elapsed="">An error was encountered while synchronizing with the config store. REST handler inaccessible when attempting to synchronize</Msg>

 

I can find no reference to the 7712 warning code.

 

In the Server Machine Properties the two servers that fail to start have the property "Synchronize: true" while the sever that will start shows "Synchronize: false".

 

I suspect this may be an issue and also related to the 7712 warning? Can anyone confirm or advise?

 

There is no option to edit the "Synchronize" property the Server Administrator and I can find no documentation. Can anyone direct me to documentation or explain how to adjust this property for testing?

 

Thanks,

PW

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