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Map Tour loading failed

Question asked by duchnej on May 13, 2016
Latest reply on May 13, 2016 by timw1984

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I'm trying to embed this story map:

onto our website, here:

http://www.philly.com/philly/infographics/379315301.html

Sharing has been turned to public. But the embed only successfully loads on our website when I'm signed onto our ArcGIS Online account. And when it loads, it shows up in builder mode.

When I sign off of ArcGIS Online or StoryMaps, I get a "Sorry, Map Tour Loading Failed" message. Also, the embedded map on our website doesn't load in other browsers (I'm working on Chrome on a Mac).

So it seems like it's a sharing problem, but sharing has been set to public everywhere I look. Any suggestions on how to fix this?

John Duchneskie

The Philadelphia Inquirer

duchnej May 13, 2016 8:10 AM

Correct Answer

Yes, that was it exactly. The code I had embedded was this (offending code in bold):

I took the "&amp:edit" out and everything works fine now:

Map: PoliticalFest in Philadelphia

Thanks very much for your help,

John

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timw1984

May 13, 2016 5:25 AM

It works for me when I use the following code:

Maybe what happened is that the link in your embedded code looked like this:

http://inquirer.maps.arcgis.com/apps/MapTour/index.html?appid=d022e31881e54a8b8dbdaa100214bb79&edit=true

The &edit=true part will make it open in the editing mode which requires you to sign in.

I hope that is your issue.

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duchnej @ timw1984 on May 13, 2016 8:10 AM

Yes, that was it exactly. The code I had embedded was this (offending code in bold):

I took the "&amp:edit" out and everything works fine now:

Map: PoliticalFest in Philadelphia

Thanks very much for your help,

John

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timw1984

@ duchnej on May 13, 2016 8:14 AM

Glad I could help, don't forget to mark the answer.

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timw1984 May 13, 2016 5:25 AM
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Correct Answer
It works for me when I use the following code:

<iframe width="100%" height="800px" src="http://inquirer.maps.arcgis.com/apps/MapTour/index.html?appid=d022e31881e54a8b8db daa100214bb79" frameborder="0" scrolling="no"></iframe>

Maybe what happened is that the link in your embedded code looked like this:

http://inquirer.maps.arcgis.com/apps/MapTour/index.html?appid=d022e31881e54a8b8dbdaa100214bb79&edit=true

The &edit=true part will make it open in the editing mode which requires you to sign in.

I hope that is your issue.
1 person found this helpful
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- duchnej @ timw1984 on May 13, 2016 8:10 AM
  Unmark Correct
  Correct Answer
  Yes, that was it exactly. The code I had embedded was this (offending code in bold):
  
  <iframe width="100%" height="800px" src="http://inquirer.maps.arcgis.com/apps/MapTour/index.html?appid=d022e31881e54a8b8dbdaa100214bb79&edit&embed" frameborder="0" scrolling="no"></iframe>
  
  I took the "&amp:edit" out and everything works fine now:
  
  Map: PoliticalFest in Philadelphia
  
  Thanks very much for your help,
  
  John
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  - timw1984 @ duchnej on May 13, 2016 8:14 AM
    Mark Correct
    Correct Answer
    Glad I could help, don't forget to mark the answer.
    Like • Show 0 Likes0
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