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ArcGIS Server Print Issue

Question asked by deleted-user-x7XmeRtVHyGE on May 11, 2016
Latest reply on May 11, 2016 by deleted-user-x7XmeRtVHyGE

I'm receiving the following error when trying to execute an Export Web Map Task. This only occurs when attempting to print line feature services - all polygon layers work (i.e., when I turn off the line layers in my application, the export task executes). I've tried republishing the data, recreating the data, and adjusting the print services. The webmap task is set up to run as a secure service. Any clue why this might be?


Error executing tool. Export Web Map Job ID: j8bd345affcde4facba68f168a7277f5a : Layer "graphicsLayer3": Failed to create layer from service at https://xxxxxxx/webgis/rest/services/Cooperators/CooperatorFenceLines/featureserver/0. ERROR: code:-1, Unable to check permission on resource cooperators/cooperatorfencelines.mapserver.Failed to compute the privilege for the user 'xxxx\AGSA'. Could not find user account in the Identity Store. Failed to execute (ExportWebMap). Failed to execute (Export Web Map)