Pro 1.2 Beta authorized for offline now fails to open.

Discussion created by MervynLotter on Mar 5, 2016
Latest reply on Mar 17, 2016 by MervynLotter

Hi there


Since the launch of ArcGIS Pro on the 2 March, I have been unable to open my ArcGIS Pro 1.2 Beta that I had authorized to work offline.


When trying to open Pro, I first get asked to sign in as Pro wants to access my ArcGIS Online account information (even though license is offline). Then once I have provided my online details, I am told that "The account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device".


I simply want to login to deauthorize my account for offline use so that I can upgrade to Pro 1.2.


I was advised to uninstall my Beta software, reinstall Pro 1.1, then try and deauthorise to work offline. I am hesitant to do so as I dont want to loose/corrupt my named user account (possible?).


I suspect I am not alone in this predicament and I am hoping somebody else may have found a workaround for this or should I install Pro 1.1?