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ArcMap: Zooming in on basemaps and feature layers extremely slow

Question asked by on Dec 24, 2015
Latest reply on Dec 26, 2015 by

This is definitely not a hardware problem, because when I access OpenStreetMap online from the ArcGIS page it zooms in, zooms out, and scrolls pleasantly smoothly. However, it's a pain scrolling around and zooming in or out while I'm in ArcMap, basemaps on or off: it's very slow and choppy. What can I do to have the smooth behavior I have with ArcGIS online or in other pages supported by esri?