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iTunes Sync, lost data

Question asked by dbecker88 on Oct 12, 2015
Latest reply on Oct 19, 2015 by miaogeng_zhang-esristaff

we recently had a Collector Sync issue; so the solution was to grab the runtime.geodatabase using iTunes.

iOS device was connected, iTunes was launched, Sync button pressed.

 

Now iTunes, Apps/Collector shows the downloaded folder, but it's empty.

 

Ugh, any hope here to get the data?

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