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Layer Not Loaded - Basemaps not working

Question asked by AaronCraig on Jul 14, 2015
Latest reply on Jan 20, 2017 by khness1

Sometimes the basemaps will not load and give me an error message

 

'Layer Not Loaded

Unable to load layer "http://services.arcgisonline.com/arcgis/...../MapServer"

from services.arcgisonline.com

 

A server with the specified hostname could not be found'

 

This is occurring on iPhone 6 devices using ArcGIS Collector with ArcGIS Online feature services.

 

Our front line staff need the base map as reference. These errors only push an unreliable view of the GIS on their end.

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