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Portal for ArcGIS - Basemap Thumbnails Not Displaying

Question asked by BGrod on Jul 8, 2015
Latest reply on Jan 20, 2019 by anjitha.conceptit

Anyone experiencing that the thumbnails for the default basemap gallery do not display (Portal for ArcGIS 10.3 newly installed)? There is a screen shot below where you can see that some display while others do not. This occurs when viewing in multiple different browsers and the Collector app. I placed a ticket with Esri and they had not seen it before and are working on it. I wondered if others had experienced it and know a solution? I tried to manually assign a thumbnail to the basemap details page but because it is Esri content assigning a thumbnail is not available as an option. Any ideas where these thumbnails reside on the server, if I knew the location I would test out placing the thumbnail there assuming I got the naming convention correctly. 


MIssing Thumbnails.jpg