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ArcMap Hyperlinking

Question asked by NorthScotShot on Dec 2, 2014
Latest reply on Jan 7, 2015 by NorthScotShot

By no means an ArcGIS newbie, but this problem is stumping me.

 

A colleague is attempting to hyperlink points in an MXD, so he has added the full path for the images into the points table and sets the feature layer to hyperlink using "Layer Properties > Hyperlinks > Support Hyperlinks using field (check) > 'Hyperlink' > URL" from the TOC.

 

And this works for him. But when his colleague opens the map, the hyperlinks give an error saying "Unexpected error. Failed to open 'path'"

 

It's not drive permissions either. I know I'm missing something really simple here, but I've been beating my head off a wall with this all morning and again since lunchtime, so hopefully someone knowledgeable can help.

 

Running ArcGIS 10.2.0.3348.

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