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ArcGIS for Server Print error (silverlight)

Question asked by geonetadmin on Jul 25, 2013
Latest reply on Jul 26, 2013 by geonetadmin
Original User: drulison

The attached images are three parts of the same error message.  There appears to be 2 seperate issues in the message, however, the proxy error message is new this morning.  The one I'm most interested in resolving is the error about connecting to the arcgisonline map server (part 1).  That was the original error message I received and prevented any printing.  Not sure why this is a problem because I can connect to this outside of this web app.  And why wouldn't it print all the other data and leave out the basemap?

I've followed the instructions from the ArcGIS help documentation and viewed a webinar on printing using ArcGIS for Server and i thought I had everything set up correctly (seems pretty straightforward).  Obviously not.  I hope I'm just overlooking something but I have attempted everything I know to try.

Any help or advice?