Service published but cache generation failed on ArcGIS Server

[LigiaGafitescu]

I am trying to publish a map service containing a cached raster layer on our ArcGIS Server Enterpise 10.1. I analyze the map service before publishing and no error.

The error I get when publishing is:

The service has been published successfully. The cache for the service has been enabled but the cache generation failed."
[ATTACH=CONFIG]29284[/ATTACH]


Further details:

• the GIS Server and the folder are on the same machine, with Windows OS.


• we're talking about a virtual machine in the cloud.


• the raster layer is created from a mosaic raster in .tif format (size= 1,5 GB).


• I use ArcGIS Desktop 10.1


• I am trying to create a 5 scale cache.

PS: Found the error on esri forum, but it's for ArcGIS Online servers:http://forums.arcgis.com/threads/60488-Error-Publishing-a-Map-Service-for-ArcMap-to-ArcGIS-Online
Thank you in advance for your help.