Latest Contributions by JonathanQuinn

Are you copying data to the server when you publish? What I would try is to split the script up and see if it's a certain data set or section that's causing the problem. You can also try to publish a basic script to see if that works, (let's say something that just buffers an input point via a feature set). The publishing process first creates the SD file, essentially a ZIP with any input data, (if it's not registered), and any other data files that are required to run. This is all done via the client, so either Pro or ArcMap. Next, it publishes the SD, which is all handled by Server. If the first step fails, it won't return any errors in the Server logs and unfortunately, there isn't much to go on in terms of logs when packaging the SD fails. ... View more

Was there a reason you couldn't look at the Fields information within the feature service layer? Ex: https://server.domain.com/server/rest/services/Hosted/aHostedService/FeatureServer/0  ... View more

Setting the logs to DEBUG wasn't an attempt to fix the export problem, but rather get more information about why it's failing. Can you look at the structure of the <install directory>\framework\etc\arcgis-logsettings.json file? Does it look something like this? { "logDir": "C:\\arcgisportal\\logs\\", "logLevel": "WARNING", "maxErrorReportsCount": 10, "maxLogFileAge": 90, "usageMeteringEnabled": false }‍‍‍‍‍‍‍ If it does, I suggest you contact Support and have them take a look at the machine. Once you get the logs working, try to take another backup with Server logging DEBUG logs and share the logs here, or work with Support to figure out why it's failing. ... View more

How many cores are on the machine that you're attempting to join? Can you take a look at the logs under <install directory>\framework\runtime\ds\usr\logs\<machine name>\elasticlog\bds_<id>.log? You can scrub the machine names and post the contents if you'd like. ... View more

The pros and cons should describe the advantages and disadvantages, which can be compared against each other. It can boil down to: 1) If this is a site in a single data center, do you want to federate? If yes, you need a multi-machine site. You can't set up active-passive environment and federate to Portal. 2) Do you have the expertise to manage a load balancer? If not, use the web adaptor. Consider that it's a single point of failure, unless you use DNS to set up redundancy. You can look into geographic redundancy, which means you have two separate deployments, one active and one standby, and you're replicating content between the data centers. These types of architectural discussions are a bit difficult to have via a Geonet post, as the topic can get quite complex. ... View more

Portal doesn't handle machine name changes too well, so that's likely causing at least the first problems. What does the index status show? You may need to rebuild the search index manually. ... View more

If you can't reach the IIS splash page via HTTPS, (https://myhost), then the problem is not with the web adaptor or Server, but the IIS instance. ... View more

Not sure how the JSON could have gotten corrupted. What's the timestamp on the file? Does it correspond to anything happening on the machine, (machine was disconnected from power, etc). Somewhat of a hacky workaround is to simply replace the contents with valid contents from a different service. It just needs valid JSON. ... View more

Also, clear the logs and set the log level to DEBUG in Server prior to the export. We should be able to see where it's failing. ... View more

Are you using the web adaptor and did you follow the instructions below to configure the web adaptor to use a non-default port? Use nondefault ports for the portal's ArcGIS Web Adaptor—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise  ... View more

I know that if you leave the Data Store registration page open for a while and then attempt to configure the Data Store, it returns a similar if not identical error, ("failed to load status 0"). After reloading the page, it registers successfully. My assumption is that it is related to a cookie or something expiring. While the documentation is correct in that there could be information cached that causes problems, if clearing the cache in the browser session, we should also indicate that the browser should be restarted. I'd circle back with the support analyst and ask them to give it a try, see if they see the same problem you did. ... View more

A 301 HTTP response means that the request was redirected. When do you see that error? In the portal website or are you federating through Portaladmin? Did you define the privatePortalURL in the system properties? I've also noticed while loading all the components of an Enterprise system (Portal, Server, Data Store) that it is extremely delicate What do you mean loading? When installing the software, things are delicate? When the software is installed and configured, things stop working? ... View more

Did you initially set up the environment with the AEB? If so, at this point you won't be able to upgrade using the AEB in the future since you've upgraded everything manually. I know you did it all manually this time, but just wanted to call that out. Do you have the resources to stand up a new deployment to upgrade? We're looking to better support upgrades with no downtime, or at least less risk by replicating the environment, then upgrading the replicated environment so you can avoid downtime. ... View more