Latest Contributions by JonathanQuinn

If you can reproduce the error in the REST API directly, then it wouldn't be a parsing problem, at least by the client. To me, it sounds like the Server is expecting JSON, but isn't receiving it, and the error isn't clear. Set the Server logs to DEBUG and try again, they may indicate what's going on to throw the error. ... View more

Yes, restarting the service should help. We're working on a patch to resolve this. ... View more

Thanks for the feedback. Let me look into that to see if I get the same behavior. If you have a distributed environment, (Portal, Server, and Data Store on separate machines), the SHARED_LOCATION must be set to a share. However, you can package the backup locally by setting the BACKUP_LOCATION to a local drive. That'll be far faster for at least the zipping step. Once it's zipped, you can then move it to the file share it's supposed to live on. ... View more

FYI port 80 is not required for communication between Portal and Server. In fact, starting at 10.6.x or 10.7.x, Portal and Server moved to only support HTTPS by default. You need to opt-in to HTTP. Portal and Server can communicate via a self-signed certificate, which is the default for any deployment created using the AEB, or manually as long as you use the internal URLs for the admin URL and private portal URL. My assumption is that the CN mismatch caused this issue more than anything else. ... View more

I'll be honest, I won't be surprised if there are some folders in that default directory that aren't updated when related folders are moved. I'm not sure what C:\content\<ugly_looking_guid>.dat is pointing to, but C:\content\backup is related to the C:\content\db folder, (or wherever the db folder is now). It seems like we aren't telling the internal database where to store the new transaction logs when we move the database folder. Same goes for the dsdata folder. I'd contact Support to get a bug logged. ... View more

For solution 1, it still sounds like you're running into BUG-000104178 - Improve the error message when configuring Portal HA fails due to mismatched locations of the arcgisportal folder. Can you confirm that the dir.tmp, dir.logs, dir.db, and dir.index properties within <install dir>\framework\etc\portal-config.properties match between the portal machines? Can you confirm that the content directory is set to a share within https://portal.domain.com:7443/arcgis/portaladmin/system/directories/content? If you were to create an item, can you make sure it is written to the share? For solution 2, you need to fully set up the site before running a restore. This means creating the Portal and Server sites, registering the Data Store, Web Adaptors, and federating. Did the output indicate that all components were restored correctly? ... View more

When setting up a highly available Portal, the high level process is: 1) Install the software on the first portal machine During the installation process, you have the option of specifying a local drive for the default content directory. This is where internal files and data lives, (aside from content). This can also be where you define the content directory when creating the portal, but adds an extra step 2) Create the portal site on the first machine You can choose to create the portal site and specify the content directory to be set to the share you've defined previously, or a local path. If you choose to create the portal with content on a local drive, you'll need to move it:                Changing the portal content directory—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise                 If this is a new deployment, it's easier to create the portal with content on the share  3) Install the software on the second portal machine During the installation process, define the same drive and path that you used to install the first portal Ensure that the account used to install the software on the second machine can access the share storing the content. 4) Join the second machine to the first I think we can update the documentation for installing/configuring the first portal to not link to the documentation about creating a standalone portal and just indicate to use the share on your file server. ... View more

The data store file directory shouldn't be on a share: Create a data store—ArcGIS Data Store (Windows) Installation Guide | ArcGIS Enterprise  Note: You cannot use a UNC path when specifying the data store file directory. Keep data store files on the same machine where you install ArcGIS Data Store. You should move the backup directory to another machine, however, as it contains the relational data store backup files necessary to recover hosted feature layer data. After you finish configuring your data store, move the backup directory to a mapped network drive on a machine separate from the one you specified for the installation and data store directories. You can use a UNC path when you change backup directories. See Manage data store backups for more information. The fact that it allows you to use a share is a bug in the software. I suggest you reach out to Technical Support to have it logged. ... View more

What happens if you try to upload a zipped shapefile or file geodatabase? Do you get the option to create a hosted feature service? If you validate the federated/hosting server in the Portaladmin API, does it indicate that it's a hosting server and is validating the ArcGIS Data Store? ... View more

The best/easiest approach is see if your IT staff and revert the change and leave the hostname as it is. If the domain changes, then I can see how that isn't an option. Re-wiring everything once the FQDN changes can be challenging, as the URL is written into a significant number of config files.. You may be able to work with Support to guide you through it, but be aware that change the hostname of Enterprise isn't technically supported, so they may be limited in what they can help with. ... View more

There are no settings to control how many connections are open. I've tested the DR tool with 100k items in the portal and didn't run into a problem like you're experiencing. How many items do you have? Can you set up a Performance Monitor counter to track the number of Connections Established and see if an increase always corresponds to when the DR tool is running? ... View more