Latest Contributions by JonathanQuinn

We can update the error to indicate that you should check the portal logs: Check the portal logs and review the Why do I receive an error about a missing item when creating a backup of my portal? Where in the documentation are you seeing suggestions to increase the logging to DEBUG? ... View more

You should see a WARNING message with a list of the items that were in the database but not the content directory: Ex. <Msg time="2021-01-06T14:12:20,700" type="WARNING" code="209129" source="Portal Admin" process="16660" thread="1" methodName="" machine="machine.domain.com" user="" elapsed="" requestID="">During the export operation, some items could not be exported because they appear to be missing from the content directory. Review the information under the "Why do I receive an error about a missing item when creating a backup of my portal?" section in the Common Problems and Solutions documentation to resolve the problem. The item ids for the items with the problem are: 7c39d8c29abe480ab9a3781dcc1eb9d5, 1170bbf0d6174e068e8898ffd6ac75df, 827a622e4faf4cdd96a8569761733d26,...</Msg> ... View more

I suggest running Process Monitor when running the DR tool to see what it's attempting to access when it's running. You should see results in ProcMon indicating files or folders are not found, which may be leading to the error you're seeing.   ... View more

Strange error... was JAVA_HOME set before when it was working correctly? What path is it set to? There's no need to set it explicitly. I don't think the error is indicative of an incorrect path, though. ... View more

As @JoshuaBixby mentioned, it's a networking problem. It just so happens that the machine with the problem has ArcGIS Server running on it. "I cannot browse to the rest services from the arcgis server through the F5." This is the indication it's not a software problem; take the software out of it, and you still see issues. ArcGIS Server is making the same connection that you are attempting manually. If you can't connect in a browser, Server can't either. You'll need to look into a forward proxy to allow outbound connections, or modify firewall rules to allow that connection. ... View more

One option is to set up a forward proxy, then configure the forward proxy at the OS level as well as in ArcGIS Server. Server will then reach external endpoints via the forward proxy. https://enterprise.arcgis.com/en/server/latest/deploy/windows/using-a-forward-proxy-server-with-arcgis-server.htm ... View more

I know Portal expects the URL that's used by users to access the portal, (the web adaptor or reverse proxy) must be through 443. I'm not sure about the services URL used in federating, though. I wouldn't be surprised if there were issues, to be honest; the software may make assumptions that the services URL uses 443. ... View more

Unfortunately, the changes required for that issue could not be ported back to 10.7.1. The issue is resolved at 10.8, so you'll need to upgrade to 10.8 or 10.8.1. ... View more

You'll need to get onto the EC2 machine and check the chef log. That'll tell you why the deployment is failing. ... View more

"Failed to bind to [7120]"   From your post below, seems like you restored from a snapshot and were able to complete the upgrade, but just wanted to point out that failed to bind means that there was a process, (likely an orphaned java.exe process), listening on 7120 which prevented the new process after the upgrade from binding to that port. ... View more

So you ran the setup, and once the setup completed, you're able to reach the portal home page, given you were able to upload your license. Once you hit Continue Upgrade, did the home app indicate the upgrade completed successfully? What happens if you go to https://portal.domain.com:7443/arcgis/sharing/rest? Do you see a 404 error? ... View more

We don't use DCOM in the software, so that error can be ignored. Were you able to look at the JSON responses in the dev tools or Fiddler and see if there are any errors that aren't being handled well by the map viewer? ... View more

I'm a bit confused; are you finding that performance of the ArcGIS Server services suffers if the machines are not rebooted? ... View more