Latest Contributions by ColinLawrence

‎04-02-2019

You can either post it here or send it to me in a direct message. These are also useful to provide to Support when you log a case with them, which depending on if its a known issue, I may have you do. Colin

‎04-02-2019

Katherine, Here is a screenshot, ensure you are tapping on your login name 3 times rapidly. There should be no dependencies on user type or login.

‎04-02-2019

Peter, I took a look at your map and reproduced the download error. For your reference and others in this thread, logging can be enabled in the new Collector: Open the settings > tap your login name at the top 3 times > "Developer" options should appear at the bottom of the settings > Open the Developer options and turn on logging > reproduce the download failure > back in the Developer options, click Logs > you will see more detailed errors that you can review or share out via email, etc. In Peter's map, and error is being thrown on the "harvest_lines" layer, "The item to be created already exists in the database". This error sounds a lot like a known issue regarding duplicate domain names. I'm guessing you have similar domains applied across the points and lines layers. A simple test would be to remove one of these layers and confirm you can download the map area. If that works, the next step is to investigate the domains. Were they created in ArcGIS online (AGOL) using the list functionality or in Desktop? If you created them in AGOL it applies the field name to the domain name, ie if your field name is "status" the name would be status_domain. If you have another layer with the same field name and you create a domain list for that as well the domain names will be duplicated. When downloaded they are packaged into the same database and the duplicate domains will cause an error. A fix was already applied to AGOL for this but for existing data the lists will need to be modified so they can be renamed with the new scheme, which avoids the potential for duplicates. You can simply open the lists, apply a space to one of the values, remove the space, then save. The new domain name should be applied. For others, see if you can capture a more specific error using logging and we can look into it. Thanks Colin

‎03-26-2019

Gary, The beta build should be 2383 (just updated today) and pre planned areas should work. If you log into the Try It account from the sign in screen, the Gas Network Web Map has some Pre planned areas you can test downloading. If you continue to have issues please feel free to message me or contact Support. Thanks! Colin

‎03-26-2019

Doug, Pre planned areas are supported in the beta; creating on demand areas are not. On demand support is currently being worked on and will certainly be in the final release later this year (or in a future beta release if applicable). Referencing a side loaded basemap is being worked on for iOS at the moment and will also be added to Android but I cannot give an estimated time frame at the moment. Colin

‎03-26-2019

Gary, Which version of the Android app are you using, Classic or the Beta? Are these preplanned areas or on-demand (defined on the phone)? Currently, on demand offline areas are not supported in the Android Beta. Colin

‎03-12-2019

Leif, It sounds like you may have modified the schema of the data which can indeed cause syncing problems. I am glad you were able to recover the data manually but here is a blog that may make that process easier for you if this were to happen again: How To: Access offline edits from Collector for ArcGIS directly from an Android or iOS device Colin

‎03-08-2019

Leif, If you haven't already, I would suggest logging a ticket with Support to troubleshoot the issue. There are also methods to recover the data if necessary that they can provide. Please post the resolution back here if possible for others to reference. If you dont have access to Support let me know. Colin

‎03-06-2019

This sounds like a bug. Can you contact Support to help triage and get something logged if reproducible?

‎03-06-2019

Peter, The map isn't loading for me. Can you share the Map and Feature Layer(s) to a Group and invite the user "Collector4arcgis". I can take a look that way. Colin

‎03-06-2019

Brant, These are good points and they did get me thinking of another potential alternative. Would it be beneficial to you if the owner of a Hosted Feature Layer could configure in the layer settings to allow Views to be created by others (maybe by certain users or user types they define)? I say this because i'm not confident the stance will change regarding Copy layers and offline use, regardless of if they are editable or not. The best way to get either of these ideas in front of the team would be to submit an enhancement to Support. This also helps gauge how many people it may be affecting. If you create an Idea on the the Geonet Ideas page you can also have Support link the Idea to the enhancement. Thanks, Colin

‎03-05-2019

Do you have a Copy of a layer in your Web Map? This will cause the download to fail in Collector. See the following thread: UPDATE: Cannot create offline area if Webmap has a copy of a layer in new Collector for ArcGIS Otherwise I suggest logging a case with Support so we can this issue triaged more effectively. Colin

‎03-05-2019

It shouldn't be the Web Map as both platforms read the map settings the same. Did you try with the Try It maps? You have to log out of your current account and click "Try It" on the home sign in screen. If you continue to have issues create a new thread and feel free to @ mention me or provide a link. You can also open a case with Support. Colin

‎03-05-2019

Josh, Both platforms should return addresses. Are you using the same Web Map and Organization? I verified in the Try It maps (before signing in). Colin

‎03-05-2019

Danielle, Brant, I totally understand but as a 'user' or 'viewer' type they are not supposed to be able to create content, which is what creating a hosted layer view is doing. Copying the layer is about as close to creating new content as they can get, but they still cannot save the layer and it will exist only within this map. The problem with copy layers and working offline is that when the offline database is created it sees the two layers as the same (because they have the same source) and this can lead to undesirable behavior with feature creation and display, meaning definition queries will be ignored. The fact that the download worked in Classic was coincidental. We are certainly following this issue and do plan on adding a note in the documentation to help explain this, but for now the recommendation is to utilize Hosted Feature views. Thank you for your feedback! Colin

Online Status	Offline
Date Last Visited	yesterday

My Ideas

Latest Contributions by ColinLawrence

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Collector - The Aurora Project

Re: Collector - The Aurora Project

Re: Collector - The Aurora Project

Re: Arc Collector Error code 401

Re: Arc Collector Error code 401

Re: Grandfather Old ArcGIS Online Level 1 Viewer accounts?

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: UPDATE: Cannot create offline area if Webmap has a copy of a layer in new Collector for ArcGIS

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Collector - The Aurora Project

Re: Collector - The Aurora Project

Re: UPDATE: Cannot create offline area if Webmap has a copy of a layer in new Collector for ArcGIS

Re: Field Maps 24.1.0 Crash on Feature Edit

Re: Field Maps 24.1.0 Crash on Feature Edit

Re: Photos not attaching to form

Re: Field Maps shows conflicting Lat/Long values ...

Re: "Failed to Calculate" error on GetUser