Latest Contributions by ColinLawrence

‎04-08-2019

Katherine, The message you are seeing is more of a result and not an error message. You will see several of these come back in the logs when a download fails, but you will want to scroll a little further until you find the error message.If you are having trouble locating it, sometimes its easy to clear the logs first so you are not seeing older messages. Use the trash icon in the top right on the logs page and then reproduce the download failure again. Again you might have to scroll through some of the exploded map file messages, but your error should be in there. Colin

‎04-03-2019

Patrick, Glad you were able to get the original error sorted; I am not sure why the Web Map was thinking the layer was added twice. In regards to the new error you are seeing, I have not seen that myself before. I dug around at it looks like this may be a quite misleading error message and may have to do with editor tracking fields and not duplicate fields or domains. I would get in contact with Support to further investigate this and if that turns out to be the cause they could attach you to a defect and help with any potential workarounds. Colin

‎04-03-2019

Do you have the same feature service added to the map twice? Looking in particular at this section of the error message: Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureServer/0already exists The same principles apply as would with copied layers; packaging into a runtime geodatabase (going offline) leads to undesirable behavior. If its necessary to display the same data multiple times in different ways, Feature Layer Views are the recommended practice. Colin

‎04-03-2019

Patrick, Your error message is a bit different. Do you happen to use copies of feature layers? See this thread if so. I wouldnt worry too much about that other thread regarding domains unless you are hitting that specific error. It was a defect with AGOL that has been addressed. The only situation to be careful of is bringing in data from multiple geodatabases which each have a domain with the same name, and publishing as a single service. There is no problem with using the same domain on multiple layers/fields in the same GDB. Colin

‎04-02-2019

Peter, I wouldnt say i'm recommending that practice; I was more assuming that this is what you used because its easier to run into this issue that way. Creating domains (and curating your data in general) will always be more powerful in Desktop. I would say the online interface is most useful for applying domains to layers created from templates in AGOL or quickly adding a new value to an domain. In regards to this error, things get a little more murky when your data is coming from Desktop, or at least harder to explain. If i'm remembering correctly, the two source layers would come from separate geodatabases and contain a domain with the same name (different geodatabase, different domain, same name). In this scenario all of the layers were published to the same service, but I see you have a service for each layer. It may be worth trying to republish this data (both harvest layers) as a single service as it sounds like they are indeed coming from the same geodatabase so you shouldn't have the issue noted above. Again your situation is less clear to me so I cannot say with certainty this will work. If it doesn't I would suggest logging a ticket with Support so it can be dug into further. Colin

‎04-02-2019

You can either post it here or send it to me in a direct message. These are also useful to provide to Support when you log a case with them, which depending on if its a known issue, I may have you do. Colin

‎04-02-2019

Katherine, Here is a screenshot, ensure you are tapping on your login name 3 times rapidly. There should be no dependencies on user type or login.

‎04-02-2019

Peter, I took a look at your map and reproduced the download error. For your reference and others in this thread, logging can be enabled in the new Collector: Open the settings > tap your login name at the top 3 times > "Developer" options should appear at the bottom of the settings > Open the Developer options and turn on logging > reproduce the download failure > back in the Developer options, click Logs > you will see more detailed errors that you can review or share out via email, etc. In Peter's map, and error is being thrown on the "harvest_lines" layer, "The item to be created already exists in the database". This error sounds a lot like a known issue regarding duplicate domain names. I'm guessing you have similar domains applied across the points and lines layers. A simple test would be to remove one of these layers and confirm you can download the map area. If that works, the next step is to investigate the domains. Were they created in ArcGIS online (AGOL) using the list functionality or in Desktop? If you created them in AGOL it applies the field name to the domain name, ie if your field name is "status" the name would be status_domain. If you have another layer with the same field name and you create a domain list for that as well the domain names will be duplicated. When downloaded they are packaged into the same database and the duplicate domains will cause an error. A fix was already applied to AGOL for this but for existing data the lists will need to be modified so they can be renamed with the new scheme, which avoids the potential for duplicates. You can simply open the lists, apply a space to one of the values, remove the space, then save. The new domain name should be applied. For others, see if you can capture a more specific error using logging and we can look into it. Thanks Colin

‎03-26-2019

Gary, The beta build should be 2383 (just updated today) and pre planned areas should work. If you log into the Try It account from the sign in screen, the Gas Network Web Map has some Pre planned areas you can test downloading. If you continue to have issues please feel free to message me or contact Support. Thanks! Colin

‎03-26-2019

Doug, Pre planned areas are supported in the beta; creating on demand areas are not. On demand support is currently being worked on and will certainly be in the final release later this year (or in a future beta release if applicable). Referencing a side loaded basemap is being worked on for iOS at the moment and will also be added to Android but I cannot give an estimated time frame at the moment. Colin

‎03-26-2019

Gary, Which version of the Android app are you using, Classic or the Beta? Are these preplanned areas or on-demand (defined on the phone)? Currently, on demand offline areas are not supported in the Android Beta. Colin

‎03-12-2019

Leif, It sounds like you may have modified the schema of the data which can indeed cause syncing problems. I am glad you were able to recover the data manually but here is a blog that may make that process easier for you if this were to happen again: How To: Access offline edits from Collector for ArcGIS directly from an Android or iOS device Colin

‎03-08-2019

Leif, If you haven't already, I would suggest logging a ticket with Support to troubleshoot the issue. There are also methods to recover the data if necessary that they can provide. Please post the resolution back here if possible for others to reference. If you dont have access to Support let me know. Colin

‎03-06-2019

This sounds like a bug. Can you contact Support to help triage and get something logged if reproducible?

‎03-06-2019

Peter, The map isn't loading for me. Can you share the Map and Feature Layer(s) to a Group and invite the user "Collector4arcgis". I can take a look that way. Colin

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Latest Contributions by ColinLawrence

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Map Downloads with Collector Classic but not the New Collector

Re: Map Downloads with Collector Classic but not the New Collector

Re: Map Downloads with Collector Classic but not the New Collector

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Problem downloading offline area in new Collector, but not Collector Classic

Re: Collector - The Aurora Project

Re: Collector - The Aurora Project

Re: Collector - The Aurora Project

Re: Arc Collector Error code 401

Re: Arc Collector Error code 401

Re: Grandfather Old ArcGIS Online Level 1 Viewer accounts?

Re: Problem downloading offline area in new Collector, but not Collector Classic

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Re: User not prompted to login when clicking on Fi...

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Re: User isn't able to sign in to Field Maps