Latest Contributions by ColinLawrence

Hey @DougBrowning , unfortunately this one has stalled out as it is elusive to reproduce in house. Do you have any additional details about your or your field workers general workflow when removing offline areas? Obviously its happening pretty frequently for you so maybe there is something we are missing.  The only way I could fairly consistently get this problem to happen was if I was disconnected, removed the offline area from Field Maps, then force closed the app shortly after. In this case it seems to happen because the app is closed before it can save the info needed to unregister the replica the next time the device gains connectivity. A note on the "expected" behavior from what I know: Replicas are only attempted to be unregistered at the time of removal, and if unsuccessful, on subsequent sign ins when a portal loads.  ... View more

Hi @JacquiMartin , Is this still happening for you? What type of device are you using? Are you saying that the destination/location is changed in Google Maps after starting navigation? Are you staying in Google Maps after starting the navigation? Field Maps should only pass coordinates to Google Maps which would then handle things from there so im curious as to what might be happening.  Regards, Colin ... View more

I can understand the frustrations but this is unfortunately out of my hands. I have been pushing for updates from the team but as of now there are no further updates on the timeline of a fix. If you havent done so already please contact Support and attach yourself to the bug. A bug can also be escalated by your account manager. ... View more

Hi @MeleKoneya , Thank you for getting back to me. Location Sharing (tracking) will work with the permission set to "While using the app" as long as the app is not force closed (swiped away). The devices location will continued to be monitored whether the app is open in the foreground, placed in the background, or the screen is turned off, as long as Location Sharing is still toggled on. Newer versions of iOS will show that your location is currently being used on the lock screen in the top left corner; shown by the blue shading around the time.  Is it possible the app is being force closed in some cases? The variability of devices and OS versions might make this more difficult to track down.  In short, Location Sharing should work whether you select "While using the app" or navigate to the settings to toggle the permission to "Always" ... View more

Hi @MeleKoneya , Can you outline the workflow your field workers are using when their location becomes "stale"? Are they utilizing Location Sharing or performing data collection? I believe there was an iOS change at some point where they did not expose the option for "Always" when first prompting for permissions. You have to go into the OS app settings and manually set to Always. However, for most flows in Field Maps, the permission level "While using the app" should suffice. It would be good to hear some details. There are no MDM or URL parameters to force this setting that I am aware of.  ... View more

Ive never seen the toggle missing. Can you provide a screenshot for me? Also, please let me know what device you are using and the current OS version.  ... View more

Hi @LoryGonzalez , Is the My Tracks map missing or the toggle within the map card? If the map/map card is not there at all it means the user does not have a Tracker license (or Location Sharing user type extension which is replacing the Tracker license). If the toggle is deactivated then there is something wrong with the way the location tracking service is shared with that user. The behavior should be uniform across platforms. Regards, Colin ... View more

I am not sure i'm qualified to answer that one, sorry! I would check with customer service or your account manager if possible. As far as I know they should be 1-for-1 and yes certain user types like mobile worker come with the Tracker/Location Sharing license.  ... View more

Thank you for bringing this to our attention @RichSiko and helping with getting a new bug logged. We are currently investigating. ... View more

The legacy Tracker license and the Location Sharing extension provide the same capability but eventually the Tracker license will be phased out; for now they may live side-by-side in your organization. Eventually any existing Tracker licenses will be transferred over when it goes away completely in a coming release.  ... View more

@RobertBorchert I should have probably said "at least 1 release" but I have noticed a better effort in bringing things in to Portal on the subsequent release. I am not on the Portal or AGOL team but work directly with both around each of their releases supporting Field Maps functionality.  ... View more

Hi @ChrisWoods1 , As a general rule, web side enhancements will come to ArcGIS Online 1 release before they make it to Portal (ie you can expect the majority of functionality from the Nov AGOL release in the next Portal release). I believe the functionality you are looking for is contained within the Field Maps web app and not necessarily Map Viewer. Field Maps Web is released alongside the AGOL update. There is a blog on Geofences available here. I hope this helps! Colin ... View more

Hi Daniel, I have not worked with Blackberry UEM before but it should look like this for in-app auth: inapp.jpg The standard oauth screen for comparison: oauth.jpg Can you confirm you are seeing the standard page still even with this MDM setting set and deployed? Regards, Colin ... View more