Latest Contributions by RussRoberts

so you see your portal directory under portalname.esri.com/arcgis/sharing. login under that directory to the account with the service item and go to user content. find that item and click on it which will open up the user item. At the bottom of that page you will see Update Item. Click on that link. Then follow step nine where you replace the current text with the text that is in step 9 and click the Update Item button. Once you have completed those steps under the directory you can go back to the portal site portalname.esri.com/arcgis   (no sharing) and login with the account you were editing the item info on. Then you can add it to a map save the map and under the map details you can edit the tracking intervals. Let me know if this works for you Russ ... View more

Are you using Portal or AGOL to create a service? Thanks Russ ... View more

I have not seen this issue before with any of my test devices. If restarting the app does not solve the issue can you try and delete the app and re-install it and see if that possibly solves the issue. Thanks Russ ... View more

That is an ArcGIS Server service and not a hosted feature service. So the AGOL information will not be present on the feature service item page if you added the service to AGOL. The next thing I saw on the service is the editor tracking field CreatedBy. I took a look at the error coming back: {"error":{"code":400,"message":"Unable to complete operation.","details":["Invalid column value [CreatedBy]"]}} I am thinking this is happening because with editor tracking and the ArcGIS Server service is not secured which does not use the logged in name and it is trying to populate this field with esri_anonymous which is longer then the field you have set up allows. Maybe try to change the character length of the field and see if that works when you republish the service. Cheers Russ ... View more

In desktop you will see the sync option on the feature service capabilites (Add Update Delete Sync) or on AGOL when you go to the item page for that service and click edit you will see the sync option at the bottom of the page where you can enable editor tracking.Can you share the service with me an I can check it out. Russ ... View more

Did you enable sync on the service? ... View more

In our doc here are the steps for creating a location tracking layer and setting up your map to leverage the location tracking layer http://doc.arcgis.com/en/collector/android/create-maps/track-where-collectors-went.htm And in the Ops Dashboard help shows you how to deal with dynamic data like the location tracking layer. http://doc.arcgis.com/en/operations-dashboard/windows-desktop/author/create-an-operation-view.htm Hope this helps Russ ... View more

Can you share the service and I can take a look at it or can you post screen grabs of the rest endpoint? Does the Drawing Info mirror the Types:? Thanks Russ ... View more

Those properties will show up after you save a map with an editable feature service. Then going into the Map details and clicking on the edit button you should see the check boxes to enable/disable this properties. Russ ... View more

Did you enable sync on the layer? Does it have gloabid field? There was a desktop issue with local copies and having the globalid field that I believe is addressed in 10.2.1. Russ ... View more

You will need to use ArcMap and a file geodatabase. You can check out this resources link to see the workflow. http://resources.arcgis.com/en/help/main/10.1/index.html#//01sr00000006000000 Russ ... View more

I would add the hosted service into desktop 10.2 and create a local copy for editing. You can do this by right clicking on the service layer and click on edit and you will see the option to create a local copy. This workflow should get your feature and attachments down. Russ ... View more

The attachments will show up in a table in the geodatabase not under an attribute in the feature class. You can see the attachments in that table or when you identify the feature you will see the attachments in that "popup". Russ ... View more

Are you using your own app you have developed or are you using ArcGIS for iOS on your iPad? There is a known issue with iOS 7 that causes the camera from a popover to be rotated 90 degrees. There is a bug for this issue submitted to Apple and is still marked as open. In the Collector app we worked around this issue by making the Camera go full screen instead of using the popover. Russ ... View more

it looks like its a memory issue with the camera app and not the collector on some samsung devices and that we�??re investigating if theres anything we can do in collector to work around it. We did notice that the Camera MX app was still working within the Collector app when the stock camera app was causing issues when we used it attached photos. Cheers Russ ... View more