Latest Contributions by RussRoberts

The Online team is currently looking into this issue which is causing the delay in content showing up. It will appear but the time it takes can vary.  Russ ... View more

Can you share that hosted service and I can take a look at it. Did you enable sync on the service? Russ ... View more

The placement of the point could be off if the GPS is being enabled at a cold start. In our upcoming update there is a setting that will allow you to set the accuracy level required to collect at the device location. So if your GPS has poor accuracy the app will not drop a point until the GPS accuracy improves to the set accuracy value. What kind of projects are you using the Collector app on? Russ ... View more

I haven't seen anyone reporting this. What projection is your data in? Can you send screenshots showing the workflow that can reproduce this issue? Thanks Russ ... View more

I am able to view the attachments from the service in ArcMap and also pull down a local copy and view attachments on my 10.2 machine. My workflow Open the item URL to the hosted feature service > then choose to open in desktop > identify one of the features. This is where I see the hosted service attachments Then I right click on the layer > create local copy > add the layer from the newly created gdb from the ArcCatalog panel in into Contents panel and I can identify the same point and see the same attachments. I also see the attachments table in under this gdb. Let me know if you have any further questions. I would also recommend posting a question in Online forums and/or in the Desktop forums where other people might have similar questions. Russ ... View more

Can you share your service with me and I can do a quick test against it? thanks Russ ... View more

I don't think so but I have not tested this out. Are you trying to create the local copy in 10.1? ... View more

Did you enable sync on that hosted service? There is an issue with 10.2 Desktop if you had enabled sync on your service and try to create a local copy of the service the attachments will not get pulled down. This will be addressed in the 10.2.1 update. Russ ... View more

In 10.2 you can create a local copy for editing in ArcMap and this will pull down the attachments. Once you do this you should see a fgdb under the folder FeatureServiceLocalEdits. You do not need to enable sync on the hosted service to be able to pull it down for local copy. Cheers Russ ... View more

Can you share one of the maps that are not displaying in your org? Thanks Russ ... View more

Can you resave the maps and see if they are loaded in the app? Thanks Russ ... View more

We have some issues with iOS 7 and we are working on updating both apps to add support for this version of the iOS. If you could find out what version of iOS the device is running that will help us out. Thanks Russ ... View more

The Collector app will be released towards the end of October. The ArcGIS for iOS app currently does not have a set release date but I will update this thread when I do have a date. Cheers Russ ... View more

The current released versions of the ArcGIS for iOS app and the iOS Collector app do not fully support Portal 10.2. The upcoming update to the Collector app will include Portal 10.2 support. As a work around if you take your portal service item that is not displaying in the map and if you share it with your entire portal the layer will load in the map. The ArcGIS for iOS app will also have 10.2 portal support in its next update as well. Cheers Russ ... View more