Latest Contributions by RussRoberts

Nope, personal accounts will always point to Esri default basemaps and personal accounts (non-subscription based) cannot sign into the Collector app. ... View more

What is your group called? Thanks Russ ... View more

You need to setup a basemap group through the org settings as an admin and then sign back into the app to pick up the changes made to your organizations setup. Russ ... View more

The URL should be saved so when you log out of the application the URL will remain. There is no way to force the app the launch and have it grab a URL from another location. Russ ... View more

This blog should help you out. http://blogs.esri.com/esri/arcgis/2014/03/23/using-your-own-basemap-layers-with-collector-for-arcgis/ Russ ... View more

Hosted tiled services do not support export and cannot be taken offline. You will need to sideload the tpk onto the device and have your web map just use a default esri basemap or a 10.2.2 tiled map service with export enabled. This will make the web map downloadable and then when you go to take the map offline you can pick to use your sideloaded tpk. Russ ... View more

Couple of questions for you @DevDop. 1) Are you using version 10.2.2 or the current 10.2.3 of the Collector app? 2) It sounds like you are doing data collection in a connected mode. Is the map you are using for data collection offline/downloaded or is it still being used in a connected mode. Russ ... View more

Right now you cannot export tiles from a hosted service but this is something we are working on. Russ ... View more

If you can share the service I can take a look at the issue. Russ ... View more

When you look at the feature service URL if it says services.arcgis.com it is hosted. If it is a different URL it will be probably coming from a server. Russ ... View more

Are you using hosted services or ArcGIS Server services? It sounds like the layer is failing to load when you are trying to view it in the Collector app. Russ ... View more

Can you invite Collector4ArcGIS into a group with the maps and I can take a look at them. Thanks Russ ... View more

If they are not displaying on Android make sure you are signed in with an account that has access to the maps, if you are already signed in with the account but they are not showing you can refresh your map list to grab any new maps. Make sure you are also viewing All Maps or the group where the map is shared. Russ ... View more

Are the maps not showing up in the app or are they not downloading or displaying map data? Thanks Russ ... View more