Latest Contributions by CraigGillgrass

Hi @SterlingLoetz , are you able to capture the network traffic, in a HAR file in Chrome for example?  That may help us to identify the issue. Can you also invite the "craig_sp" user to the project? ... View more

@KarinaLivingston let me know how this goes and if it resolves the issue. @SterlingLoetz What happens when you try and create a Map Area, using the web app, for the Worker web map?  Are the layers included? ... View more

Karina, Sterling, A few things to check: I'm assuming you're using the new version of Workforce and not the Classic version but can you confirm with provide the app version? If you are using the new version of Workforce - it is built for Offline support only will only display layers that are sync-enabled. If you take a look at the Overview tab when you configure the Workforce Project; if you have layers that are not sync-enabled in the Worker web map - you'll see this warning: Does any of this help with what you're seeing?  Can you confirm if you see the a similar warning to what I've posted in this screenshot? Craig  ... View more

We removed the field as the move to Offline didn't make it feasible to continue support for this field. We are interested in other ways to support this - is the value of that field just to determine if the user opened the assignment? Is there more you'd like to do? Craig ... View more

Hi Molly, No, you just need to run the script once and set it for the Workforce project. If anyone has the project open in mobile they will need re-open the project for the changes to take effect. Craig ... View more

Tyler, The release is set for the second week in April - keep an eye on the Online forums and blogs, they'll have a firmer release date. Craig ... View more

Tristan, This capability remains unchanged for Workforce. Can you go into some detail on how providing the ability to turn off the location displayed on the dispatcher map would help with this?  If you have 8 admins in your organization; they will all be able to view the Workforce feature layer and see the last known location of workers - even if we provide the ability to turn it off in the dispatcher map. Craig ... View more

Tyler, This is a known issue with Workforce feature layers that we'll be addressing in the April release of Online. I'm guessing the other Workforce project is a classic project. The issue we're addressing in the upcoming release is with the new offline-enabled Workforce projects. Craig ... View more

Tyler, Happy to help.  FWIW - we are planning to support the editing of additional fields in both the web and mobile apps, once the Workforce capability is added to Field Maps. That should really simplify this workflow. We're currently planning that work for later this year. "So they'll have to add that extra "manual sync" step before they close so the edits will be synced as soon as they finish editing.  That's something I could see being easily forgotten by field staff" Unfortunately, that is a common problem. When the app is force killed, we're not given any notice or capability to perform a sync or notify the user. The best way to address this is the approach you're taking - make it part of their SOP. Craig ... View more

Tyler, "If the worker makes edits (either in Workforce or to the integrated survey) and immediately closes the app, when does Workforce sync?  The next time they open the app?  " By closes the app, I'm assuming you mean force kills the app (e.g. swipes up on iOS). In this case, no, the pending edits are not sync'd.  If you're thinking of something else, please let me know. Workforce performs a sync when a project is opened - so any pending edits that are local, will be sync'd "One other thing I did notice when I changed the URL parameters to open the web app in edit mode - The Workforce project settings page is showing an error for the Survey123 app integration.  See the screen shot below" This is by design - the URL scheme for the web app in edit mode is not possible to configure OOTB and therefore, is technically not supported. However, as long as you are following the documented guidelines for Survey123 and how to construct the URL scheme, it should work. Craig ... View more

Tyler, Your syntax is correct, the example I gave was for another project where the GlobalID was being passed in. In your case, you can reference the assignment.globalid since you're editing the same feature. "Is there a way to "disable" the offline capability of Workforce with this new version so that syncing is not required?" There is not - Workforce works offline only and does not support a mode to work connected against the feature layer. "That will be really annoying for the field worker if they have to keep re-syncing the assignment every time they make edits." The Workforce app will sync the edits for the worker automatically every 60 sec; when there are local edits outstanding for the worker.  In your case however, you want to ensure that any pending edits are sync'd prior to launching Survey123 so that, when the worker opens the survey in Survey123, they are editing against the feature in the feature layer with those edits. Craig   ... View more

@VictorTey we'll take a look at it and see what we can find.  At this point, I'm thinking it's a limitation but there may be things we can do to mitigate this. Workforce does not have a debugging/troubleshooting mode - that is something we're looking to add. Craig ... View more

Unfortunately, there's not enough information from the error code to help diagnose the issue. Are there any pending edits when the Worker tries to sign out? Craig ... View more