Latest Contributions by CraigGillgrass

Hello @Brady  Ok, we'll take a look at the python migration script to see if we can determine the issue. Craig ... View more

Hi Antonio, Let's see what happens when you try and take the project offline in the mobile app.  Make sure there are no Map Areas associated with the map and then try to open it in the mobile. What happens when you do that? Craig ... View more

Hello, I would start with this topic: https://doc.arcgis.com/en/field-maps/faq/requirements.htm#ESRI_SECTION1_E8AC5340FA7B4F8CBEBAB33125EE101B It is for ArcGIS Field Maps but also applies to Workforce. Craig ... View more

ok, let's take this out of the forums and into email - can you contact me at [email protected]? ... View more

@SKW_UK Are there any non-workforce layers in the Worker web map? ... View more

hello @OladapoSatiregun the update or sync interval for the new Workforce app is 60 secs, when the Mobile Worker has pending edits - so if they have location updates or assignments updates pending. Otherwise, it is 15 mins. If the example you give, a mobile worker has an assignment in progress in the field; that update should be made to the feature service within ~ 60 secs, since it would be a pending update.  There is a Sync command in the upper right hand corner that allows you to see Sync errors - it could be the Sync is failing.  I'd suggest start looking at the Sync errors. Craig ... View more

Hi @ahmadhasan3 can you confirm what release of Enterprise/Portal you are using? Also, what release of the mobile app? ... View more

Hi @Brady What releases of Android OS and Workforce are you running? ... View more

@Brady @Rietz We've recently updated online feature services to supported webhooks and this post from @Anonymous User details how to use it with Workforce - this may meet your needs: https://www.esri.com/arcgis-blog/products/field-maps/field-mobility/use-webhooks-to-automate-workflows-in-arcgis-field-maps/ Craig ... View more

Hi @SterlingLoetz - after speaking with the feature service team - we'd like to get access to the server logs during the call to create the Map Area so we can try and determine why the Replica is failing. Let's take this out of the forums and into email - can you contact me directly at [email protected]? thanks, Craig ... View more

@SterlingLoetz Working with the Online team, we tracked down one issue that was causing the error - it was an SSL cert issue.  That was corrected and I tried the Map Area creation again, but this time it fails to create a Replica on the Storm_Inspections_FS feature service.  I don't know why, I've reached out to the Feature Service team. Craig ... View more

hello, here's some steps on how to do this: Here's how: Go to Settings > Privacy, then select Location Services. Select an app, then turn Precise Location on or off. This Apple support article will also help. ... View more

thanks for the update @Anonymous User - yes, this could be the issue. When the web map is saved, the Map Viewer checks the status of the layers and, if any do not have Sync enabled, it doesn't identify it as a web map that can be taken offline.  So, Workforce will treat that map differently. Glad this solved the issue. Craig ... View more