Latest Contributions by KellyGerrow

‎02-04-2015

Hi Tuna, Is SSL enabled on your geocoding service? If so, use this link to check if there are any issues with the certificate installation: SSL Checker If no issues come up with the certificate, then I would suggest contacting technical support to look into this issue. -Kelly

‎02-04-2015

Hi Karolina, If you are publishing a feature service in ArcGIS Server, you will need to set the editing settings when publishing the feature service. Your ArcGIS Online settings will not be able to change the editing capabilities of a server feature service. Please let me know if you have any questions, Kelly

‎02-04-2015

Hi Francis, Configuring field visibility through pop ups determines what fields and data can be visible in the specific web map, but does not alter the availability of the data in the feature service (data source). As multiple web maps can use the same feature service and display different fields and data within the dataset (using filtering and symbology), the data export can't take into account multiple settings in webmaps. As the export functionality is associated with the complete data source (Feature Service), all of the data will be exported, regardless of filed visibility settings in webmaps. Please let me know if you have more questions, Kelly

‎02-04-2015

HI Jens, In order to login to the Collector and Explorer Application, you require an ArcGIS organization account: Collector System Requirements Explorer System Requirements For the ArcGIS Mobile App (Green), you can login with a public Esri account if you choose to login. (Logging in will improve the searchability of contents that belong to your public account). Labels are not currently supported in any of the mobile applications mentioned above. The previews of the maps are created from thumbnails in ArcGIS Online where labels do display. This is why the map appears to have labels, when in fact they aren't be displayed in the applications. You can however view labels of a webmap if you navigate to the webmap directly in your mobile browser. You can try this by clicking on this link in your mobile browser: http://bit.ly/1z9WJMt

‎02-03-2015

Hi Jens, What application are you using on your iPhone? Collector or Explorer? Currently, Labels are not supported in the Collector application as outlined in this geonet post: Labels not showing in Collector Map If this a feature that you would like to be considered as a future feature, please post it on the ideas site: Esri Arcgis Ideas | Ideas Submission Portal -Kelly

‎02-03-2015

Thanks Aimee, For more information about changing symbology on specific services, check out the following documentation.http://doc.arcgis.com/en/arcgis-online/create-maps/change-symbols.htm

‎02-03-2015

Hi Joshua, The sizes reported in catalog only reports to the size of the data of hosted feature services when they were published. Were any of the services published prior to July 2014 that contain attachments? This can be a cause for the discrepancy. There is currently an enhancement regarding showing the current size of feature services available at this link http://support.esri.com/en/knowledgebase/techarticles/detail/43869 Please Contact Technical Support for help in determining where the discrepancy is. Thanks, Kelly

‎02-03-2015

Hi David, Is this an issue that you are running into with Portal or ArcGIS Online? Is SSL enabled? If SSL is enabled, please verify that the intermediate certificate is installed, using the URL below: SSL Checker - SSL Certificate Verify If this isn't the issue, please contact Technical Support. -Kelly

‎02-03-2015

Hi Wolfgang, This currently isn't a feature in the Web AppBuilder nor the hosted Application templates. As this is something that you would like to see in the software, please support the following idea on the ideas page ArcGIS Idea - Support Related Records in AGOL & Web App Builder -Kelly

‎02-03-2015

Hi Joshua, I have updated your list below: Feature Service Storage (2.4 cr / 10 mb) = Hosted Feature Service Tile and Data Storage (1.2 cr / 1 GB) = Map Service Map Package Tile Package Web Map Service Definition Image Code Attachment Web App Only Hosted Feature Services (Published to ArcGIS Online are charged feature storage credits. If you were to reference a feature service from ArcGIS Server, this wouldn't count towards your feature service storage. Let me know if you have any more questions, -Kelly

‎02-03-2015

Hi Marianne, What browser are you using? Have you recently cleared your browser cache. I would recommend trying this in chrome, Firefox and internet explorer after the browser cache has been cleared. If the problem persists, please contact technical support regarding this issue as they can help look into the specifics. Thanks, Kelly

‎02-03-2015

Hi Karolina, What Layer type are you using? If you are using a Hosted Feature Service that you have published, you should have the permissions and privileges to enable editing on the Hosted Feature Service. If you are using a different layer source, Feature Service in ArcGIS Server, Map Service, Feature Collection, then there will be no options to enable editing through the details page. What role do you have in your organization? As a user, publisher or custom role, you may not be able to enable editing on another users service. Kelly

‎02-03-2015

Hi Brandon, In order to turn off sharing from a locally hosted application, you will need to change line 30 in the default.js from true to false. Unfortunately it is not possible to download a pre-configured application from ArcGIS Online. If you are going to download the code, you will need to configure it separately. -Kelly

‎02-03-2015

Hi Brandon, You can toggle the share option on or off when you originally create the application under the Options Section. If you have already created the application, click on the configure your app button from the item details page. Thanks, Kelly

‎02-03-2015

Hi Joshua, You will only be charged Feature Service Storage for a Hosted Feature Service in your organization. All other data types stored in your content will be charged credits based on the data and tile storage rate. This documentation goes into further details regarding credit charges. -Kelly

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Date Last Visited	‎06-14-2023 06:56 PM

My Ideas

Latest Contributions by KellyGerrow

Re: Custom Geocoder Invalid or Inaccessible

Re: Unable to Edit Layer in ArcGIS Online

Re: AGOL Export/Download option returns all fields, even those unchecked

Re: Labels not working in the app on my Iphone?

Re: Labels not working in the app on my Iphone?

Re: ArcGIS Online viewer: 'change symbols' not available for selection

Re: ArcGIS On-line Credit usage

Re: Error storing credentials on secured service in AGOL 502 Bad Gateway

Re: AGOL one-to-many relate table/link not showing in app templates

Re: ArcGIS On-line Credit usage

Re: Move Error This item is already available in the folder and cannot be moved.

Re: Unable to Edit Layer in ArcGIS Online

Re: How do I disable sharing in geoform?

Re: How do I disable sharing in geoform?

Re: ArcGIS On-line Credit usage

Re: Member Invitation - Customize Message

Re: Batch Export ALL Data From Organization on Arc...

Re: Batch Export ALL Data From Organization on Arc...

Re: publicly shared maps not viewable by public

Re: Can't Publish Hosted Feature Layer from .csv F...

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