X-ray for ArcCatalog 10.4.1 & ArcMap 10.4.1

[DougReimer1]

Hi, I've downloaded and installed the X-Ray add-in for Arc Catalog as well as ArcMap.  No success with either.

Steps taken in Arc Catalogue:

• Once downloaded, I installed it and it gave me the usual "Install Succeeded" pop-up.
• Open Arc Catalogue and go to Customize\Add-in Manager, where I find the X-Ray Add-in is in fact there.
• Open Customize Mode, click on Commands and there is supposed to be a category called Add-ins.
  • There is no Category with that name
• No ability to use the newly installed Add-in X-ray.

Steps taken for ArcMap X-ray add-in:

• Once downloaded, I installed it and it gave me the usual "Install Succeeded" pop-up.
• Open ArcMap and find the toolbar available, but...
  • No buttons have icons and perform no task, see image attached.
• No ability to use the newly installed Add-in X-ray.

I have attempted to remove the add-in and reinstall, no help.

If anyone else has had trouble like this and found a solution, please let me know.

Thanks in advance for any help.

[JayantaPoddar]

A quick question.

Do you have MS Office 2013 installed in your machine? MS Excel 2013 is a prerequisite for the X-ray extension.

Also check if you have enabled "X-Ray Extension for Geodatabases" from Customize > Extensions.

Install add-in - Local Government Information Model | ArcGIS for Local Government 

[DougReimer1]

Yes, I have Excel 2013. After the successful installation it shows up in the Add-ons but not in the extensions.

[Lake_Worth_BeachAdmin]

I have office 2016 and it fails

[AllisonMuise1]

dreimer‌: Try going through the installation process, then closing ArcMap/Catalog before enabling the extension and adding the buttons to toolbars.

[DougReimer1]

I forgot to update...

Thank you to Jayanta and Allison for your input.

The solution came last week...

I was installing the add-on to my computer and it would install the add-on successfully, but not reveal the toolbar or the commands in the Customization pop-up.  So, as a try everything method, my colleague saved the add-on to a common folder for all of us to access from the network and then by adding the folder through the Options tab on Add-in manager, the toolbars and commands became available.

Not sure why this is a problem, but it's now running and that is the important thing.

Perhaps it is a network licensing issue?