Citizen Problem Reporter

[cedwards8511]

I have created a Citizen Problem Reporter app for the City, but can only seem to access with my account.  I cannot figure out why it cannot be access with Guest; it gives the message, "Configured group is invalid or no items have been shared with this group yet." when I try.

I gone through the instructions twice with no success.  Does anyone else have this running, or have any suggestion?

[RickeyFight]

Carey,

Are you using Arcgis online? If so have you shared it with everyone?

[cedwards8511]

I have the app shared with Everyone, does the map/service also need shared?

[RickeyFight]

Can you send a link to the app so we see it?

[cedwards8511]

Here's a link to the app:

http://moscow-id.maps.arcgis.com/apps/CrowdsourceReporter/index.html?appid=caff0cca9fc540c3bb02f50c5...

[RickeyFight · Accepted solution]

Carey,

Look at this post:

Crowdsource Reporter configuration

They said they got it to work by sharing the service.

If that does not work look here:

Can't use the crowdsource reporter template

[cedwards8511]

I did share everything with Public (Feature Layer, Map, and App), and it seems to work.  I don't understand why I would have to share everything though.  That seems to be how other people got it to work also.  This is fine as long as there's no privileged information in there.

[RickeyFight]

Carey,

I am glad you got this to work.

[BenCamp]

Hey Carey. I've been working on th same app setting up a irrigation break reporter for our grounds crew. I found the configuration directions lacking. I had to share everything with everyone to make it work at all. I couldn't even view the app myself without having everything shared publicly.

[AllisonMuise1]

Hi Carey,

If the application will be accessed anonymously (Guest) or through a social media account, all maps, layers, and the app will need to be shared publicly. If you want to restrict access to the information collected through the app, I suggest taking a look at this help topic: Limit Access to Public ArcGIS Online Layers - Crowdsource Reporter | ArcGIS for Local Government

If the application will be accessed only by members of your organization, this content doesn't need to be shared with everyone, but you will need to choose to sign in with ArcGIS, not Guest or social media. We are working on an update to the app that will include the ability to turn off the Guest button, hopefully making this configuration a bit more intuitive.

-Allison