When I swap to layout view and attempt to zoom to an extent in my data frame it immediately crashes. This happens when I use the data zoom tool, or when I try to zoom to a layer. What is going on? How can I fix this? I am using ArcGIS Desktop 10.4.1, and I don't get technical support?!?!
I hope Curtis Price document be helpful.
The first thing is to confirm that this only occurs in one project or all projects. If it is the former, then it could be a data issue making it easier to track down simply by removing data layers and retesting. If it is in all cases, then you do have an installation issue.