Issues with basemap command

[BELHADJMOHAMED]

Issues with basemap command: when I click on basemap from  Add data button  it pops up for one second and then disappears. Pease help. I use ArcGIS 10.3.1 Windows 10. Thanks

[AdrianWelsh]

Hi Belhadj,

Just to be clear, are you trying to load a basemap by dropping down the arrow next to Add Data and selecting Add Basemap...?

Can you click on the Add Basemap option? I have Windows 10 and running 10.3.1 and I am not having any issues.

[BELHADJMOHAMED]

Hi Andrian,

Thanks for your response. Yes that's just what I do: go to Add Data  button and click on  Add Basemap... , the window Add Basemap pops up for just one second and disappear !!! That is my problem

Thanks

[AdrianWelsh]

Is it possible that the winder is on another screen (if you have two monitors) or maybe it's behind ArcMap? It's rather odd that it would disappear so quick.

[BELHADJMOHAMED]

Here is a short video I made to visualize this kind of strange issue.

[AdrianWelsh]

Wow, that is weird. Has this happened before? Is this a fresh install of ArcGIS? Tell me about the history of this.  (and thanks for sharing the video, that is helpful to see).

[BELHADJMOHAMED]

This  version  is 10.3.1 as I mentionned  above: that basemap pane never works for me. and I have an other laptop with with windows 7 and ArcGIS 10.2.2 the same issues happens !!! so I try adding data from ArcGIS online it works fine indeed everything works as I expect except for basemap

[AdrianWelsh]

Wow, that is even more interesting that two separate machines with different OS's and GIS versions behave the same way. Where are you located? I would doubt this has anything to do with it but there has to be some common thread here.

Maybe try upgrading to 10.4? I don't know if that will help but maybe it couldn't hurt?