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Arcgis Enterprise 11.2 Web-tier Printing error issue

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Tuesday
Dvirus
by
Regular Contributor

Hi,

Arcgis Enterprise 11.2 on Single Windows 2019 server full patched . (Arcgis,Portal,Datastore,WebAdaptors)

Arcgis is federated and roled as Hosted.

Data store SQL Db on SDE Geodatabase.

When try to Print a secure MapService layer getting error: (via default printing tool)

"Error executing tool. Export Web Map Task : Failed to create layer from service at xyz .\nFailed to execute (Export Web Map).\nFailed to execute (Export Web Map Task)."

 

I Tried:

1. Running Portal and arcgis services under domain user with user in the portal and administrator rights. 

2. Changing the application pool identity on the IIS to run under domain user.

3. Send web map json (MapService) to REST service with token in the layer and as a property 
The basemap is printed but not the layer.

 

when I make the layer public or FeatureServer the printing works. 

 

Any suggestions?

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