ARC GIS 10.2 Crashes

3960
4
01-11-2015 05:44 AM
LeonardosS__Polemis
New Contributor II

Greetings community. When i try to use any tool on Arc Toolbox or even when i try to open ArcToolbox Arc Map Freezes and then closes as a message apperas which says that i shall send an error report to ESRI.

 

Any ideas?

0 Kudos
4 Replies
XanderBakker
Esri Esteemed Contributor

Did ArcGIS work correctly before? Any changes occurred (other software installed)? You might want to re-install ArcGIS.

0 Kudos
KishorGhatage
Occasional Contributor III

Does ArcCatalog crash when you try to open toolbox?

If No. Then you can try renaming Normal.mxt. Please follow the steps below:

- Close all ArcGIS applications

- Go to following location.

C:\Users\Userprofile folder\AppData\Roaming\ESRI\ArcMap\Templates

- Rename Normal.mxt to Old_Normal.mxt

- Open ArcMap and try to reproduce the behavior

LeonardosS__Polemis
New Contributor II

ArcCatalog crashes too. :\ Should i un-install Arcgis and re-install it?

0 Kudos
KishorGhatage
Occasional Contributor III

Please try following steps :

Step1:

- Close all ArcGIS applications

- Go to C:\Users\Userprofile folder\AppData\Roaming\ESRI

- Rename ESRI folder as ESRI_OLD

- Open ArcMap and try to reproduce the behavior

Also try:

Log in using other user's credentials and check if ArcMap / ArcCatalog Crashes

0 Kudos