Select to view content in your preferred language

Error adding Experience Builder Widget (11.4)

83
1
Monday
moremeowbell
Regular Contributor

Hello all!

I am having an issue adding an Experience Builder Widget to our new ArcGIS Enterprise 11.4 environment. This widget was uploaded and functional in our old environment on 11.3, so I have been troubleshooting why it can't be added this time around. NOTE: The new system has had issues where there isn't a 1:1 match on things. For example, a previous issue was resolved with a firewall adjustment, so it is possible that a system change could fix the issue.

My initial thoughts are that there is some sort of connectivity issue with Portal to Server due to the 500 error on a POST request, but I am not too sure what the issue is or how to pinpoint it to try and fix it.

Here is my workflow:

  1. Create widget locally in experience builder 1.14
  2. Use command terminal for npm run build:prod
  3. Add the prod-dist files to S3 bucket for hosting
  4. In ArcGIS Enterprise Portal: New Item > Application > Experience Builder widget
  5. Add the URL path to manifest.json

Brief system background:

  • ArcGIS Enterprise 11.4 
  • Windows OS
  • AWS infrastructure

Error messages:

Network tab:

{
    "error": {
        "code": 500,
        "message": "Exception. Unable to add or update item: f9814f6d4db946bfb1a3bacfb52be8b2",
        "details": [
            "Exception. Unable to add or update item: f9814f6d4db946bfb1a3bacfb52be8b2"
        ]
    }
}

 

ArcGIS Enterprise:

Error from ArcGIS EnterpriseError from ArcGIS Enterprise

Console:

Console error messageConsole error message

 

Jennifer Pramuk MGIS, GISP
0 Kudos
1 Reply
moremeowbell
Regular Contributor

I just saw in a previous post that this is an 11.4 issue specifically. 

https://community.esri.com/t5/arcgis-enterprise-portal-questions/failed-to-add-or-update-item-index-... 

Jennifer Pramuk MGIS, GISP
0 Kudos