ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

[CoraColeman]

I am very confused because it is only with a certain layer. When I try to open this particular feature layer in Desktop ArcMap will crash. This feature layer has customized symbology, could it be because of this?

[DanPatterson_Retired]

No ... didn't try it in Pro, Cora said ArcMap.

I wonder why the package would open in pro and not 'map?

[XanderBakker]

Beats me too. Just suggesting Pro since it has a much better integration with portal and most ArcMap users should have access to ArcGIS Pro. Best thing is to log a support case and let Esri dig in to this.

Edit: just for the record, I also tried to open it and it crashed my ArcMap session too. 

[CoraColeman]

Nope I do not! But that is interesting to know. I ended up recreating the layer in Arcmap using some better symbols I downloaded from the NPS site. My goal was to host the layer as a feature service so I wanted to upload it back online from ArcMap but since it would crash the program, I couldn't do that. Thanks for both of your help in this!