File a tech support issue...venting on the forum will bring no resolution (cough cough)
Personally I�??ve always viewed these forums as a user to user venue rather than a direct tech support site. Esri employees may occasionally chime in but more likely you�??ll get responses from other users based on their technical expertise, experience and general interest in the topic.
A more detailed FAQ or site guideline from us would certainly clear up the confusion as well set expectations on replies and conduct while posting.
For example, when I�??ve posted to other sites I generally find that titles with all caps and exclamation marks turn away the people that may actually help you.
In reply to the original post, since this looks like a data specific issue, I would recommend contacting tech support and send the data in. Help us to improve the software for all users.
For example, the highly touted Blogs are anemic--take your own contributions as an example, 233 Forum posts to date and 27 Answers; but only 1 blog item posted by Rhonda Glennon on January 28, 2011.
No one expects a product engineer to spend an inordinate amount of time on direct technical support--writing clear help documents, KB articles, and the occasional white paper should be a primary focus--we understand that. We generally recognize that participation in the forums by Esri employees (by all but Jim Barry) IS voluntary. But with the release cycles accelerating across all product components--maintaining a one post a day average personal commitment to the Forums does not seem like too much to ask.
But, making the call for help here remains the most likely channel for getting responsive and accurate resolution to usage and configuration issues. Would simply observe that it would be more so if more Esri product engineers and support technicians would resume volunteering their time to support the Esri Forums as THE premier resource for ArcGIS support.
The trace tool in ArcGIS 10.2.1.3497 does not work all the time, or is very finicky about it when it does. I have been trying the whole day to encompass an area that is about 100 sq meters using the trace function from parcel lines so that I can create an easement. However, no matter what I do, the trace tool never even shows that its tracing. The few remote random times I do get it to start tracing, I have to pan around and this causes it to "break". I have shutdown and restarted numerous times, and am completely frustrated at this point. I even tried to use the old method (which worked all the time ESRI *cough, cough) of selecting what I'd like to trace and it still will not pick that it is supposed to be tracing that. I've come to the point where I am drawing multiple polygons and merging them together, but still have not managed to finish off this area.
I have checked for geometry issues and have checked to make sure that all nodes are snapped together. I have also tried drawing a polygon in another layer in the hopes that I could just get that to work and then copy/paste/merge them. No go on that either.
Please fix your tools so they work the way they are supposed to.
~a frustrated GIS Senior Analyst