Hi,
Both Vince and I are on the development-side, not the technical support side. It is possible for me to enter a bug into the development bug-tracking software and export it to the public/technical support software, but it's frowned upon. Partially, because I don't have access to the customer information, and don't know the right questions to ask (like DBMS/OS/release/etc) that's useful to have when putting together a bug report. Technical Support will also be able to identify if the issue has been reported before; I can't always do that reliably. It also gets the bug report into the correct queue; neither Vince nor I will be directly involved in triaging, fixing, or testing it and an analyst familiar with the area will have a better idea where to put it.
Vince was able to repro it, I identified a similar bug but in a different API and stated that I couldn't identify the same issue in the C API code, so someone will still have to figure out what the real problem is. I pointed out the other bug because it might help an analyst/developer to compare working code (even in a different language).
Melita