As some of your may have seen over the last few days we have seen some spam activity in our Community.
Thanks to the prompt reporting by members of this group and our wider community we were able to move content and ban 4 new accounts. As it turns out this is not isolated to our Community and we received notification from Khoros that this was part of a coordinated effort by a group of spammers over the weekend and Khoros monitoring systems had detected it.
I thought this might be a good point to share with you how our new community is set up to handle spam attacks.
We are set-up for this as follows:
In addition we have monitoring from Khoros and additional escalation options to add further restrictions and ban new accounts if a serious spam attack was in progress.
We recognize keeping spam activity to a minimum is important to all our members to ensure a positive experience. We also want to ensure we achieve the right balance on keeping the spammers out but not unduly restricting our genuine new members.
As you have been doing please continue to use the 'Report Inappropriate Content' feature in any 'Post Options' dropdown on a suspicious post you see. This triggers multiple notifications to our team and we can review and remove as quickly as we can. Please note this Abuse report does not remove the post from view automatically and does rely on a member with sufficient permissions to move it to a hidden area.
Thanks for your continued support and feel free to comment below on anything else you'd like more information on.
I am getting spam in my email from the community this morning. Here are some examples.
gotiproger (New Member) posted a new topic in ArcGIS Web AppBuilder Questions [community.esri.com] on 03-18-2024 04:05 PM:
clipkerulo (New Member) posted a new topic in ArcGIS Web AppBuilder Questions [community.esri.com] on 03-19-2024 06:04 AM:
Thanks for your post, @BrianLeroux. We have been experiencing increased levels of spam in recent weeks. There's good news in that our automated filtering software has been rapidly catching and removing most of it, but some still manages to get through and can lead to notifications like you saw when it lands on a Place, Board, or Post you're subscribed to. Our team has introduced additional spam prevention processes since this Help Document was published in 2020 and our team regularly uses some of these methods to identify and remove spam posts that sneak past the filter. Members like yourself also provide meaningful assistance by reporting posts to us as you come across them by using this feature. Know that we're continuing to explore more measures we might use to mitigate spam without adversely impacting members' experience. Stay well!