I was able to get tech support to talk to their supervisors and apparently this was all a huge mix up from ESRI. They are moving the service pack to the costumer care portal and the downloads should be active the week of December 13th.
The first tech I spoke with told me to download the evaluation also. But the tech support was told the eval version had been updated when in fact it had not been. This is why I said typical ESRI - the right hand doesn't know what the left hand is doing. I had a similar experience with a service pack for 9.2 a few years ago. It was all over the internet that is was available, but you couldn't download it anywhere. What irritated me was that tech support insisted the eval version was updated, and I had a heck of a time telling them it wasn't. Nothing like assuming the customer is wrong. But thank to you ESRI for realizing the mix up and for fixing it. The eval version and the SP1 will be available (hopefully) next week.
